What are the responsibilities and job description for the Junior Product Business Analyst position at Vonage?
Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.
Why this role matters:
We are seeking a skilled Junior Product Business Analyst to support our product team by driving data-driven insights, building performance metrics, and enhancing product decision-making. The role is split into four key pillars:
- Metrics (build, measure, track, management reviews)
- Product Dashboards & Insights
- Ad Hoc Analysis
- Data Infrastructure (BI tools, Amplitude, Adobe Customer Journey Analytics, Snowflake, etc.)
You will act as the domain specialist for product analytics, helping Product Managers, Engineering, and Business Intelligence teams utilize data effectively throughout the product lifecycle.
Your key responsibilities:
- Build and Support Performance Metrics: Develop and maintain performance metrics at the product level for both existing and new products, ensuring alignment with key business objectives.
- Product Insights and Roadmap Support: Manipulate and transform data to generate actionable insights, advising on product roadmap development by identifying successes and flagging potential issues.
- Product Dashboards: Build, maintain, and continuously improve product dashboards to visualize performance and opportunities. Engage with Product Managers to understand their needs and tailor dashboard functionality accordingly.
- Self-Sufficiency in Analytics: Guide Product Managers on how to self-source analytics, helping them navigate tools and facilitating their data requirements.
- Cross-Functional Collaboration: Work closely with Product Managers, Engineering, and Business Intelligence teams to ensure data needs are considered during product development, guiding decisions related to data capture and usability.
- Augmented Analysis: Leverage various data sources—customer research, competitor analysis, and market performance—to enhance the quality of recommendations and drive comprehensive insights.
- Ad-Hoc Analysis: Support urgent data inquiries and unique analysis requests to aid decision-making across the product team.
- Data Infrastructure: Collaborate with BI teams and work with tools like Amplitude, Snowflake, and other platforms to ensure scalable data infrastructure that supports analytics and reporting needs.
What you'll bring
- Experience & Education.
- Bachelor's degree in Business, Data Analytics, Computer Science, or a related field.
- Previous experience as a Product Analyst, Business Analyst or in a similar role.
- Technical Expertise.
- Skilled in working with complex, high-volume, multi-dimensional products.
- Experience working with large datasets from multiple services and sources.
- Proficiency with SQL and advanced SQL techniques for data manipulation and analysis.
- Experience creating dashboards for other users using tools like Tableau or similar (Qlik, PowerBI).
- Experience working with BI teams and tools like Amplitude Adobe Customer Journey Analytics, Snowflake, Salesforce and other platforms.
- Experience in building automated metric pipelines and enabling self-service analytics solutions that empower stakeholders to access and explore data independently.
- Collaboration & Communication Skills.
- Strong communication and presentation skills, with the ability to link data insights to business outcomes clearly and effectively.
- Strong collaboration skills, working cross-functionally with Product Managers, Engineering, Finance and BI teams.
- Problem Solving and Analytical Skills.
- Ability to identify trends, opportunities, and issues to advise on product roadmap decisions.
- Strong analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights.
- Ability to manage competing priorities and deliver results in a fast-paced, dynamic environment.
Preferred:
- Knowledge of the CCaaS, UCaaS, and AI product landscape, including cloud technologies, APIs, integrations, and data flows.
#LI-JM2
There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
Who we are:
At Vonage, our mission is to accelerate the way the world connects. As an emerging leader in the $10B cloud communications platform (CPaaS) market, we empower businesses to connect better with their customers, employees, and partners through transformative communications experiences. Our innovative solutions span messaging, voice, video, and data technologies, providing seamless and engaging interactions for customers like Airbnb, Viber, WhatsApp, and Snapchat.
Join us to be part of a dynamic team committed to shaping the future of connectivity!
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
