Senior Manager, Inbound Sales

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs.

At Vonage, we’re reshaping how small and midsize businesses connect with their customers—powered by innovative, AI-driven UCaaS and CCaaS solutions.

We’re looking for a Senior Sales Manager, SMB West to lead a high-performing team of account executives. Your mission? Exceed new bookings targets, accelerate pipeline conversion, and coach a culture of sales excellence across a variety of verticals. This role is a linchpin in executing our North American Go-To-Market (GTM) strategy and achieving critical transformation goals for 2025–2029.

What You’ll Own

Sales Leadership & Execution

• Full ownership of net new bookings and pipeline generation in the West SMB region
• Improve forecasting accuracy and pipeline health through CRM discipline and strategic deal reviews
• Lead and develop a quota-carrying team of Account Executives
• Roll out and scale sales plays across UCaaS, CCaaS, and AI tools using Gong, Salesforce, and Highspot
  
  

Cross-Functional Collaboration

• Partner with Marketing, Channel & Alliances, Solution Engineering, Sales Ops, and Professional Services
• Collaborate with the Channel team to optimize partner-sourced pipeline and lead routing strategies
  
  

Performance Management & Coaching

• Cultivate a high-performance sales culture with regular 1:1s and developmental coaching
• Improve rep productivity from 50–60% to 80% through enablement programs and deal strategy sessions
• Leverage data from Gong and CRM tools to identify performance trends and fine-tune coaching initiatives
  
  

Who You Are

• A proven SaaS sales leader with 5 years in inside/SMB sales and 2 years managing high-velocity teams
• Deep experience in UCaaS, CCaaS, or AI-powered SaaS solutions
• Analytical, results-driven, and comfortable owning pipeline, forecast, and bookings accountability
• Skilled in coaching, mentoring, and building successful, distributed teams
• Fluent in sales tech: Salesforce, Gong, ZoomInfo, LinkedIn Sales Navigator, and enablement platforms
• Passionate about execution, problem-solving, and delivering meaningful customer impact
  
  

Qualifications

• Bachelor’s degree in Business, Marketing, or related field (MBA is a plus)
• 5 years in inside sales, including 2 years in a leadership role
• Track record of success in SaaS, UCaaS, or contact center sales
• Strong grasp of modern sales methodologies and tools
• Excellent interpersonal, negotiation, and data analysis skills
• High integrity, professional drive, and a passion for winning
  
  

Ready to drive growth, lead a stellar team, and transform the SMB sales experience across the West?

How You’ll Benefit

• Competitive salary and performance-based incentives.
• Comprehensive benefits package including health, dental, and vision insurance.
• Opportunities for professional growth and development.
• A dynamic and collaborative work environment.
• Hybrid work environment
• In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
  
  

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

Who We Are

At Vonage, our mission is to accelerate the way the world connects. As an emerging leader in the $10B cloud communications platform (CPaaS) market, we empower businesses to connect better with their customers, employees, and partners through transformative communications experiences. Our innovative solutions span messaging, voice, video, and data technologies, providing seamless and engaging interactions for customers like Airbnb, Viber, WhatsApp, and Snapchat.

Join us to be part of a dynamic team committed to shaping the future of connectivity!

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.