What are the responsibilities and job description for the Lead Customer Service Rep. position at Vontier Corporation?
Provides SME day-to-day call center support in all operational needs to internal CSR's. Monitoring of call center processes in meeting set metric performance goals in ASA, FCR, AHT, Call Quality, and Escalation Rates. - Problem-solves complex is Customer Service, Technical Support, Monitoring, Leader, Service, Manufacturing, Retail
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