What are the responsibilities and job description for the Customer Care Rep. - Automotive position at Vontier?
The Customer Care Specialist, reporting directly to the CS Supervisor, is a critical link to strong communications and sales support between our customer and Matco Tools. The CCS provides the infrastructure that supports our Franchised Distributors, District Managers, Regional Managers, Commercial Customers, Web and End Users. The CCS will provide correct product information, warranty, pricing, product availability, and conduct inbound / outbound calling reaching out to our End User customers who are in open territories and to our Tech Ed Schools National Accounts. He / she will be responsible and driven to conduct sales activities and meet the objectives of our organization’s strategic plans.
KEY RESPONSIBILITIES :
Answer calls and assist with questions from Web customers, students, instructors, District and Regional Managers, National Accounts, Government and Franchise Distributors.
Assist customers in automotive tool selection, toolbox selection, troubleshooting, pricing, availability, technical specifications.
Provide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliers
Performs inbound / outbound suggestive selling of Matco product line through programs such as Deep Discounts, Close-Out items and Volume Buy in conjunction to meeting individual and department sales goal initiatives
Input orders / purchase orders / quotations utilizing internal ordering software systems
Work cross-functionally with subject matter experts to resolve open questions.
Assist customers with warranty, returns, repairs, identification of parts and new defective products
Identify Distributors in specific areas – if none assigned, CCS will assist completely
QUALIFICATIONS :
High School Degree and or Bachelor degree or an equivalent combination of education and experience
Minimum of 3-5 years customer service / sales experience
Automotive Industry experience is a plus
Strong decision-making skills
Ability to work well and quickly under pressure
Experience in JD Edwards system preferred but not required
Exemplary verbal and written communication skills
Ability to empathize with customer concerns while maintaining a professional demeanor
Ability to learn quickly on the job
The base compensation for this position is at an hourly $17 per hour Commissions Annual Gainshare Bonus
WHO IS MATCO
Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit www.matcotools.com .
BENEFITS
Annual bonuses / incentives (depending on position)
Immediate company benefits (medical, dental, vision, life, etc.)
401k with company match
401k defined contribution after 1 year of service
High level of employee engagement
Walking path and gym equipment onsite
Food trucks on site during the summer
Dress for your day - every day casual / jeans
Employee discounts
15 days vacation 4 floating holidays 8 paid holidays
Paid maternity & paternity leave
Tuition reimbursement
Student loan payment assistance
Hybrid work environment (2 days remote)
Annual Day of Caring for employees to volunteer
Discounts on tools
Annual team building events
WHO IS VONTIER
Vontier (NYSE : VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com .
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Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."
Salary : $17
