Inside Sales Representative / Customer Support

Description

The Inside Sales Representative/Customer Support plays a crucial role acting as the Company's voice in supporting our customers, partners, and other stakeholder ensuring we are maintaining their satisfaction. Responsible for managing customer inquiries, generating quotations, and providing support primarily over the phone, email, and virtual remote communication channels. It is critical to be proactive, have a combination of commercial and technical mindset, a strong communicator (verbal and written – external and internal), well organized and a strong inner drive. You professionally document relevant activities in ERP/CRM support systems. You will work with a range of solutions - products, parts and services – aimed towards further expanding our footprint within the general industrial market segments (Paper, Food & Beverage, Steel, Minerals, Chemical especially, Power, Renewables - linked to vacuum and other process needs).  

Requirements

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Support customers, sales and sales representatives with review of inquiries/specifications, equipment selection, pricing, quotations, and proposal preparation with focus on industrial market segments and their applications. 
• Create and develop proposals based on capturing the needs of the customer. Follow up and close the quote with the assistance of Vooner Sales and/or Sales representatives. 
• Prepare sales orders by reviewing scope of supply, sales price, terms and conditions, added specifications.
• Order processing and execution utilizing sizing, selection, CRM and ERP tools.
• Attention to detail with ability to see the bigger picture
• Over time present ideas and information accurately and explain industry jargon in a clear manner for customers and other external/internal stakeholders and be a source of knowledge regarding industry news, trends, products, services, competitors, technologies, and new developments – our experts will be there to support and train you.

POSITION QUALIFICATIONS

Takes Initiative - Identifying what needs to be done and doing it before being asked or before the situation requires it. Generates ideas for improvement. 

Customer Focus – The ability to demonstrate concern for satisfying one’s external and / or internal customers.

Teamwork – Interacts with people effectively and supportively; puts group goals ahead of own goals.

SKILLS & ABILITIES

Education:  Bachelor’s Degree (four-year college or technical, marketing school) or similar merits – and /or prior documented experience having success in such position is a plus   

Experience:  Documented successful experience of inside technical/commercial sales support towards Industrial customers -and enjoy doing so. 

Or someone with limited experience so far but with the conviction a combination of technical and commercial skills with a strong drive to support customers/partners is the right career path for you. 

Computer Skills:  Able to create, use, navigate and generate reports at an Intermediate level of proficiency with Microsoft office applications. Able to navigate effectively ERP systems such as SAP, Sage, Navision. Knowledge of CRM systems such as Salesforce is a plus.

Aerzen USA Corp is an equal opportunity employer and selects employees on the basis of skills and experience. Aerzen USA ensures that all persons are entitled to equal employment opportunity without regard to race, color, gender, gender identity, sexual orientation, pregnancy, age, national origin, religion, marital status, ancestry, disability, veteran’s status, and any other characteristic protected under applicable federal, state, or local laws. All employment decisions and actions are based on merit and made without regard to any characteristic protected by state, federal or local law.

All offers of employment at Aerzen USA Corp are contingent upon clear results of a thorough background check. In compliance with the Drug-Free Workplace Act of 1988, Aerzen USA Corp has a longstanding commitment to provide a safe, quality-oriented, and productive work environment. Alcohol and drug misuse poses a threat to the health and safety of Aerzen employees and to the security of the company's equipment and facilities. For these reasons, Aerzen USA Corp is committed to the elimination of drug and alcohol use and misuse in the workplace. Applicants being considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including termination of employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.