Onboarding Manager

About Vori :

Vori is transforming the future of the $1T grocery industry. Vori is a rapidly growing fintech vertical AI startup that provides an integrated operating system  POS, payment processing, and inventory management. We help local and regional grocery businesses thrive and compete against retail giants like Walmart and Amazon. Our mission is to reduce food waste and food insecurity, nourishing communities across the country.

About This Role

Vori is seeking a proactive and highly motivated Onboarding Manager to lead customer success post-sale, ensuring seamless implementations and long-term satisfaction. You'll be the primary point of contact for new customers, guiding them through onboarding and beyond while collaborating cross-functionally to refine workflows and drive product adoption.

We're looking for someone customer-focused, technically adept in hardware and networking, and comfortable operating in a fast-paced, high-growth environment. If you're a world-class project manager who loves food and empowering small businesses, join us!

What you'll do

• Lead Customer Onboarding : Own the post-sale experience, ensuring smooth transitions, addressing blockers, and setting up stores for success.
• Drive Adoption & Growth : Optimize product usage, increase engagement, and identify new opportunities for services and features.
• Elevate Internal Processes : Improve onboarding workflows, contribute to SOPs, and collaborate with Product, Engineering, and Sales.
• Advocate for Customers : Translate customer needs into actionable insights to enhance both product and support experiences.
• Build a World-Class Team : Help scale operations and cultivate a strong, mission-driven culture.

What we're looking for

Nice To Haves

What we offer :

Ready to transform the grocery industry? Apply now!