Lead Trainer

About Vori:

Vori is transforming the future of the $1T grocery industry. Vori is a rapidly growing fintech vertical AI startup that provides an integrated operating system POS, payment processing, and inventory management. We help local and regional grocery businesses thrive and compete against retail giants like Walmart and Amazon. Our mission is to reduce food waste and food insecurity, nourishing communities across the country.

About This Role:

Vori is seeking a proactive and highly skilled Lead Trainer to educate and empower our customers as they adopt the Vori system. You'll be responsible for delivering engaging training sessions, both remotely and in person, while continuously refining our training materials, documentation, and processes. This role is ideal for someone who thrives in a fast-paced, high-growth environment, quickly gains product mastery, and has a passion for helping others succeed.

What you'll do:

• Customer Training & Enablement: Lead training sessions for new customers, ensuring they feel confident using the Vori platform from day one.
• Training Content & Documentation: Improve, maintain, and update training materials, user guides, and best practices as the product evolves.
• Product Collaboration & QA: Work closely with Product to test new features, provide feedback, and develop clear customer-facing documentation.
• Cross-Team Coordination: Partner with Marketing on feature releases and ensure internal teams are aligned on new product updates.
• Trainer Development: Keep part-time trainers up to speed on product changes, best practices, and new training methodologies.
• Adaptable Teaching Methods: Tailor training to different learning styles, ensuring that all users—regardless of technical ability—can succeed.
• Customer-Focused Approach: Deliver trainings with patience, empathy, and a strong ability to simplify complex concepts.

What we're looking for

• 3 years in customer training, teaching, implementation, instructional design, or a similar role.
• Strong written and verbal communication skills - clear, concise, and engaging.
• Ability to teach diverse audiences effectively, adapting to various learning styles - and understands how people think.
• Quick learner with product mastery, curious and asks thoughtful questions.
• Strong emotional intelligence (EQ) and customer-facing bedside manner.
• Detail-oriented and process-driven, with a strong sense of ownership and accountability.
• Comfortable working in a fast-paced startup environment - excited to build from the ground up and have a real impact.
• Coachable and open to feedback, with a continuous improvement mindset.
• Familiarity with grocery industry operations and workflows.
• Open to travel (50 % of time) to customer locations across the Bay Area and around the US

What we offer:

• Opportunity to work with a world-class, diverse team
• Competitive salary & equity with early exercise options.
• Hybrid work model (weekly in-office SF meetup).
• Home office stipend personal financial advisor.
• Unlimited PTO (minimum 21 days off) & generous parental leave.
• Health, dental, and vision insurance.
• Team events and retreats.

#Vori

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Gallagher, Flynn, & Company, LLP has been retained to conduct this search. While we appreciate all interest in this opportunity, only candidates most closely aligned with our search will be contacted.

Disclaimer: What's listed above is representative of the responsibilities of the position but is not meant to be an exhaustive list. Responsibilities may change during employment at the company's discretion. Gallagher, Flynn and Company and our clients do not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.