What are the responsibilities and job description for the Manufacturing Customer Service Representative position at Vorteq Coil Finishers LLC?
Job Description
Job Description
Summary
We are seeking a knowledgeable and experienced Customer Service Representative. As an CSR, you will play a vital role in supporting and developing long-term relationships with a portfolio of customers, helping to maintain alignment with key business executives to improve customer experience, and retention and sales growth.
Responsibilities
Primary internal contact for both the customer and respective outside sales
representative.
Develop and maintain the highest possible customer relationships with current and
prospective customers to provide unparalleled customer satisfaction.
Timely processing of customer purchase orders and follow-up with corresponding sales
acknowledgment.
Confirm accuracy of internal processed production work order with customer purchase order, then work
with operations team to have scheduled based on material availability.
Review and confirm accuracy of sales order with pricing.
Escalate pricing issues and / or discrepancies with sales and pricing team.
Communicate customer material availability with operations team.
Generate customer requested reports - such as inventory, backlog / open orders, sales history, production
reports, etc.
As necessary, discuss the above reports with the customer and reconcile any discrepancies with the customer as they arise.
Assist with metal and paint inventory transfer paperwork and logistics between plants and customers.
Participate in customer meetings and visits, as required (~15%).
Engage with production planning team to schedule customer orders based on due dates and communicate
to customer anticipated schedule.
Quickly communicate any schedule changes or material issues with customer.
Collaborate with sales, operations, and other internal parties to ensure that customer agreements are met.
Escalate and resolve key customer issues by driving accountability with our quality and operation teams.
Deliver a high-quality customer experience from order receipt to product receipt to ensure unparalleled
customer satisfaction and service for continued business.
Work with regional Sales Manager / Business Developer to learn, in detail, order book and customer
requirements and preferences.
Attend sales meetings / visits when necessary to engage with customer and Sales Manager / Business
Developer.
Values & Competencies
Meets the expectations and requirements of all customers by making customer needs a primary focus.
Delivers commitments, producing work of the highest quality in a timely and effective manner.
Plans and executes work that is accurate, complete, and reliable.
Self-organized to be able to work on multiple tasks, stay current on workload, and keep track of all appropriate documents, orders, emails, etc.
Ability to communicate via email, phone, and in-person clearly, effectively, and concisely.
Education & Experience
High School Diploma required; post-secondary education is strongly preferred.
Customer Service experience in the manufacturing industry preferred.
Experience with ERP systems, specifically EPICOR preferred.
Experience with Microsoft Word and Excel as well as other Microsoft Office applications.
Working knowledge of metals and coating industry a plus.
Bilingual in Spanish [and English] a plus, but not required.
Company Perks
Comprehensive Health, Dental, & Vision Packages
401(k) - Company Match
Life Insurance - Company Paid
Opportunities for Growth
Paid Time Off and Holidays
Employee Referral Program
Schedule
Full-Time
Monday-Friday
Salary
64,000
You must be able to successfully pass a background check and drug screen before starting work
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