What are the responsibilities and job description for the Endpoint Engineer position at Voto Consulting LLC?
Job Details
Position:- Sr Client Endpoint Engineer
Location:- Rancho Cordova, CA
Duration:- long term Contract
NO H1
Job Description:-
Required Technical Experience
3 years of experience managing endpoints with Symantec Endpoint (Altiris) in an enterprise of 6,000 endpoints or more.
5 years of experience in endpoint management/operational support within an enterprise organization of 8,000 endpoints or more.
2 years of experience using Active Directory Users and Computers.
2 years of experience in creating and maintaining PowerShell and Visual Basic scripts.
Proven experience in Technical Project Management, with the ability to lead and coordinate cross-functional teams.
Experience working within a healthcare organization and a strong understanding of HIPAA regulations.
Excellent written and verbal communication skills, with experience working with staff at all levels.
Responsibilities
- Ticket and Request Management: Manage and triage incoming tickets and requests, ensuring timely resolution and prioritization of tasks.
- Software Deployment: Create and deploy software packages to endpoints, ensuring proper installation and functionality.
- Security Patch Management: Deploy security patches and perform monthly patching maintenance across endpoints and servers.
- Reporting and Documentation: Create and maintain detailed reports within the Symantec console, document procedures, incident reports, and system configurations to ensure clarity and accessibility for future reference.
- 3rd Level Support: Provide third-level support for the Technical Operations Center (TOC) and Endpoint Support Services, handling complex issues and escalating when necessary.
- System Health Monitoring and Maintenance: Perform daily, weekly, and monthly system health checks, including diagnostics, Windows event logs, syslog monitoring, and RAAD (Remote Management Symantec Agent Diagnostics).
- Conduct server maintenance to ensure optimal performance and functionality of endpoint management systems.
- Script Development: Create and maintain PowerShell and Visual Basic scripts to automate tasks and optimize system performance.
- Cross-Department Communication: Communicate effectively with clinical departments, clinics, IT Security, vendors, clinical engineering, research, education, and other departments throughout the Health System to resolve issues and ensure smooth operations.
- Vendor Relations: Maintain strong relationships with vendor support, manage tickets, and escalate issues when necessary to ensure timely resolution.
Thanks & Regards.
Kirti Singh
Voto Consulting LLC
Email:
