What are the responsibilities and job description for the Customer Service Agent position at Voutique?
General Information
Country
United States
City
Boston
Department
Customer Service
Posted
13-Feb-2024
Description and Requirements
About the Position :
We are seeking a customer-focused Customer Service Agent to provide exceptional assistance to customers. Responsible for addressing inquiries, resolving issues, and ensuring customer satisfaction. Strong communication skills, problem-solving abilities, and a positive attitude are crucial for success in this role.
Responsibilities :
- Respond promptly and courteously to customer inquiries via phone, email, or chat.
- Provide accurate and helpful information regarding products or services.
- Assist customers in resolving issues and escalating complex cases when necessary.
- Maintain thorough and updated knowledge of company offerings and policies.
- Process customer orders, returns, and exchanges accurately.
- Handle customer complaints with empathy and find appropriate resolutions.
- Document customer interactions and transactions in a CRM system.
- Collaborate with team members to improve customer service processes.
- Identify opportunities to upsell or cross-sell products and services.
- Maintain a professional and friendly demeanor in all customer interactions.
Qualifications :
