What are the responsibilities and job description for the IT Support Assistant - Central Office - Volunteer Staff position at Vox Church?
Mission:
Vox Church is seeking a technically skilled and ministry-minded individual to serve as a volunteer IT Support Assistant. This role is critical in maintaining the operational integrity of our systems across campuses. The volunteer will partner with our internal IT team and managed service provider (MSP) to support hardware and software issues, assist with Sunday service readiness, and contribute to the continuous improvement of our technical infrastructure.
Outcomes:
- Technical Support Coordination: Respond to staff support needs by troubleshooting issues and coordinating solutions with the in-house IT team and MSP.
- Sunday Systems Readiness: Assess and improve IT systems used for Sunday services, including connectivity, presentation, and printing.
- Routine Maintenance: Assist with software updates, device health checks, and endpoint performance monitoring.
- Project Support: Participate in the implementation of IT improvement projects as needed.
- Process Development: Collaborate with staff to identify and streamline technical workflows and digital tools.
- Knowledge Base Creation: Log recurring issues and their resolutions to improve efficiency and response time.
Competencies:
- Technical Acumen: Strong understanding of Windows/Mac operating systems, networking basics, and software like Microsoft 365.
- Problem Solving: Able to diagnose issues quickly and identify reliable solutions.
- Communication: Clear, patient, and helpful when working with non-technical staff.
- Initiative: Takes ownership of tasks and looks for ways to proactively contribute.
- Team-Oriented: Enjoys collaboration and serving others behind the scenes.
- Mission-Aligned: Passionate about serving Christ through operational excellence.
Other Information:
- Reports to: Operations Pastor
- Work Location: In person at 131 Commercial Parkway, Branford, CT 06405 or supporting remotely (depending on skillset and availability)
- Schedule: 10-12 hours per week; flexible based on availability and project cycles
- Compensation: Volunteer
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