What are the responsibilities and job description for the Research Travel Assistant (Work From Home) position at Voyage Canvas?
Position: Research Travel Assistant (Work From Home)
Location: Remote
Responsibilities:
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Location: Remote
Responsibilities:
- Customer Service: Provide exceptional customer service by responding promptly to inquiries via phone, email, and chat, helping clients with travel bookings, itinerary customization, and resolving issues
- Sales and Booking: Recommend travel destinations, accommodations, transportation, and activities based on client preferences and budget. Facilitate bookings and manage reservations efficiently
- Research and Knowledge: Stay updated on travel trends, visa requirements, weather conditions, and other relevant information for various destinations to provide accurate advice and recommendations
- Documentation: Assist clients with necessary travel documents such as visas, passports, and travel insurance. Ensure all documentation is accurate and meets regulatory requirements
- Problem Solving: Handle any issues that arise during travel, including flight delays, cancellations, or changes to itineraries, ensuring minimal disruption to clients' plans
- Administrative Tasks: Maintain detailed records of client interactions, bookings, and payments using CRM software. Process payments securely and efficiently
- Flexibility: Work remotely from anywhere with a reliable internet connection
- Travel Perks: Access to discounted travel rates and familiarization trips to enhance knowledge of destinations
- Career Development: Opportunities for professional growth and advancement within the company
- Health Benefits: Eligibility for health insurance and other employee benefits as per company policy
- Work-Life Balance: Flexible work hours to accommodate personal schedules and time zones
- Experience: Previous experience in a customer service or sales role, preferably in the travel industry. Experience with booking systems and travel-related software is a plus
- Communication Skills: Excellent verbal and written communication skills in English (additional languages are a bonus) to effectively interact with clients and colleagues
- Organizational Skills: Strong attention to detail and ability to manage multiple tasks simultaneously
- Problem-Solving Skills: Proven ability to handle stressful situations calmly and find solutions efficiently
- Technical Skills: Proficiency in using computers, internet applications, and office software (e.g., MS Office, Google Suite)
- Education: A high school diploma or equivalent is required; a degree in hospitality, tourism, or a related field is preferred
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