What are the responsibilities and job description for the Customer Success Manager (US) - Media Oriented position at Voyantis?
We are looking for an excellent Customer Success Manager to join our growing team!
In this role, you will be surrounded by curious, passionate, and driven team members who thrive on making a real impact. As a CSM, you will play a critical role in shaping our customers' success by building strong relationships, providing strategic guidance, and ensuring they maximize the value of our solutions.
About Us
Voyantis was founded in 2020 on the premise that market fundamentals are shifting companies worldwide from growth-at-all-costs strategies to efficient and responsible growth practices, with a focus on improving Unit Economics. With a bold mission to leverage AI to reimagine the whole Growth process, to streamline this transition and ensure its sustainability, Voyantis eliminates the guesswork from customer value creation, empowering leaders with actionable strategies and tactics to acquire, nurture and retain the high-value customers their businesses really need, with the actions and the timing that would be most impactful to achieve their goals.
Leading companies like Miro, Rappi and Moneylion rely on Voyantis to effectively apply these predictions. They use Voyantis to drive high-value customer acquisition on platforms like Google and Meta, optimize incentives through Salesforce and Braze, and perfectly time upsells, resulting in a 20%-40% ROI uplift.
Voyantis is well-backed by top VCs such as Target Global and SquarePeg. The company has tripled in size annually over the past two years and now boasts a team of 70 with offices in California, New York and Tel Aviv.
Responsibilities
- Take full ownership of client relationships from the first week, ensuring a smooth onboarding process and effective training.
- Manage accounts proactively, serving as the primary point of contact for clients.
- Build and maintain strong relationships with top mobile industry advertisers, understanding their business needs and goals.
- Identify growth opportunities for clients and develop strategic plans to help them scale.
- Provide consultative sales support by recommending solutions that maximize client success and ROI.
- Act as a trusted advisor, ensuring clients fully leverage the company's products and services.
- Collaborate with internal teams (Sales, Product, Marketing) to optimize client performance and satisfaction.
- Monitor client performance, analyze data, and provide actionable insights to drive success.
- Address client challenges, troubleshoot issues, and proactively work on retention strategies.
Requirements
- At least 5 years of experience in client management in the online marketing world.
- Knowledge in campaign management and Meta / GGL or ads eco-system– Must!
- Working with the international market – a Must!
- Previous work with data and analytical skills- Must!
- Previous experience working at SaaS companies
- Revenue driven and focused on client revenue growth
- Very strong customer management and relationship management skills
- High ability to understand the product and a technological orientation.
- Problem Solver, independent and passionate, able to prioritize and multi-task
- Thrive in a fast growing and rapidly changing environment
