What are the responsibilities and job description for the Classroom Support Specialist position at VP DIGITAL TRANSFORMATION & TECHNOLOGY?
Title: Classroom Support Specialist
Agency: VP DIGITAL TRANSFORMATION & TECHNOLOGY
Location: Norfolk, VA
FLSA: Non-Exempt
Hiring Range:
Full Time or Part Time: Full Time
Additional Detail
Job Description:
Provide timely support for classroom pedagogy by responding to frequent support calls from classrooms; assisting with delivery and archiving of hybrid and in person learning, performing preventive maintenance on all technology; repairing and/or removing out of date or unserviceable equipment and/or coordinating repair or service calls with university approved vendors.
Advanced knowledge of Microsoft Office products, Digital Video switching, control system interfaces, Zoom and Web conferencing, some knowledge of pedagogical uses of classroom technology, and troubleshooting. AV/IT industry acumen. Some knowledge of digital signal processing of audio-visual equipment especially Crestron DMPS systems. Demonstrated ability to work closely with VOIP, lecture capture archiving, editing digital video, Roomview, DMPS tools, Zoom Dashboard, JAMF, VLAN’s, and WIFI. Demonstrated skill in usage and assistance with personal computers, Mac and PC laptops, All-in-Ones, and desktops. Effective oral and written communication skills. Exceptional customer service skills.
Additional Considerations:Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
