Customer Account Representative

VP Logistics is on a mission to provide an elite level of service to our customers while bringing them practical solutions to streamline their supply chain. Our team members must have a "whatever it takes" mindset, show up every day with a passion for excellence, and focus on building internal and external relationships. VPL was founded in 2009 and is leading a third-party logistics provider that brings transportation solutions to companies nationwide. Our people are our greatest asset and the driving force behind out continuous growth.

Are you ready to take the next step in your career? Apply now to join our growing and dynamic Expedite & Multimodal team. We offer a collaborative work environment, opportunities for growth, and the chance to make a real impact. We can't wait to hear from you!

Job Summary:

The Customer Account Representative is tasked with delivering exceptional customer service and fostering lasting relationships with assigned accounts. This role involves managing a portfolio of clients while maintaining a “customer first” mindset. Success in this position requires the ability to thrive under pressure in a fast-paced, team-oriented environment, demonstrating urgency and proactive problem-solving to meet client needs.

Duties/Responsibilities:

• Act as the primary liaison between the company and our customers, serving as the main point of contact for all matters related to assigned accounts.
• Build and maintain relationships with existing/assigned customer accounts.
• Negotiate pricing with customers and make informed financial decisions based on company strategies, considering both customer and company freight spend.
• Accountable to achieve monthly account GP$ targets and grow assigned accounts where possible.
• Build shipments in the TMS and schedule appointments in accordance with customer specifications.
• Proactively provide updates and communications with speed and accuracy.
• Collect hard copy of POD (proof of deliveries) from receiving locations as needed.
• Analyze and solve issues to arrive at solutions with little oversight from supervisors.

Required Education/Experience:

• Bachelor's degree in Business Administration, Communication, Marketing, or Supply Chain Management (preferred).
• Equivalent progressive and comprehensive working knowledge and practical experience of the transportation and logistics industry considered.
• Experience fostering and developing strong and long-lasting relationships.
• Proven ability to persuade, motivate, negotiate, and influence others to achieve desired outcomes and drive sales.
• Understanding urgency and time critical operations to support the needs of the clients.
• Proven track record of managing multiple tasks and expectations throughout the day with great attention to detail and ability to meet deadlines.
• Forward thinking and growth mindset with a focus on securing new opportunities.

Required Skills/Abilities:

• Excellent verbal and written communication skills to interact with customers, understand their requirements, address concerns and present solutions.
• Excellent critical thinking, and problem-solving skills to be able to resolve issues is crucial.
• Analytically driven to use customer service data to set and enforce service goals and improve customer satisfaction.
• Proven organization skills and attention to detail with excellent time management skills and the ability to meet deadlines.
• Ability to collaborate and work well with different internal teams to ensure an elite level of service is provided to exceed customer expectations and be strong partners to our carriers.
• Highly motivated, self-driven and enthusiastic about a fast-paced and at times a high-pressure environment.
• Proficient with Microsoft Office Suite – Outlook, Teams, Excel, etc.

Key Performance Indicators (KPIs):

• Gross Profit on accounts managed by the representative.
• Number of active buying accounts managed on a weekly and monthly basis.
• Number of loads built, scheduled, and serviced on a weekly and monthly basis.
• Customer Satisfaction Feedback.

Alignment with VPL’s Core Values

• We Love Customers – We are passionate about customer service & long-term partnerships.
• Glass Half Full Mentality – We are optimistic and bring positive energy every day!
• Roller Coaster People – We embrace the wild ride of the logistics industry.
• Get Sh*t Done (GSD) – Results matter, we don’t make excuses, and our job isn’t done until the job is done.
• Teamwork – The only way to be successful is by working together.
• Do the Right Thing – A reputation for having Integrity & Character is critically important.

Physical Requirements:

• Extended time periods in sitting position, in front of computer, on phone using repetitive actions of arms and hands.
• Ability to speak easily and communicate in person, in writing, and on the telephone for verifying lengths of time and in random order.

Supervisory Responsibilities:

None

Travel required:

None

Technology required:

Smart Phone

EEO Statement:

VP Logistics is an Equal Opportunity Employer and will not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender (orientation or identification), sexual orientation, veteran status, or any other basis covered by federal, state, or local laws. All employment decisions are based on qualifications, merit, skills, individual performance, and business needs.

VP Logistics is an "at will employer".