What are the responsibilities and job description for the Concierge/Valet position at VPNE Parking Solutions?
Overview
The role of the Concierge is to complete the customer interaction pleasantly and courteously, maintain a clean and professional environment, and ensure excellent service in every interaction. They are key players in delivering exceptional customer service.
Responsibilities
- Make exceptional guest experiences the priority in every interaction
- Contribute to a safe environment for all guests and employees per company and site-specific guidelines
- Maintaining a ready to serve posture that is welcoming to guests
- Make eye contact and smile to all guests to acknowledge them
- Prioritize assisting guests before other tasks
- Working efficiently, without rushing, to help guests
- Use VPNE preferred word choices while speaking with guests
- Follow all cash handling guidelines per company policies
- Empty trash, sweep and perform other cleaning duties as needed
Qualifications
Years of Experience: Entry Level
Language Skills: Proficient in English both verbally and written
Education Requirements: High School Diploma/GED
Requirements:
- Ability to read, write and verbally communicate in English
- Have a current valid drivers license
- Ability to effectively maneuver around various locations both inside and outside while engaging in, bending, prolonged standing, running, and prolonged sitting and in all weather conditions
- Ability to receive medical and security clearance for one or more locations
- Possess the manual dexterity to operate essential office equipment, including computers and cash registers
- Possess the mental acuity to be able to process cash and manual transactions
- Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds
- Be at least 18 years of age
- Be able and willing to smile during every customer interaction
- Maintain uniform standards while around the account
- Ability to create relationships with customers
- Organization and strong problem-solving abilities
- Paid weekly
VPNE is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area. We are the parking and transportation business partnered to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies. We promote growth from within and instill our company's family values in an ever-expanding business. Our employees are energetic, friendly, and proactive in helping VPNE build its brand. Are you a dedicated professional who thrives in a fun, fast-paced, team-oriented environment? Are you interested in joining a community of employees who are spirited, driven, and diverse? If so, park yourself at VPNE. We are a recognized leader in the hospitality industry, looking for people like you to help us drive our clients' business and build their brand. Apply today to jump-start your future! #VPNEGEN
