What are the responsibilities and job description for the Lead Valet AM position at VPNE Parking Solutions?
Overview
The role of the Lead Valet is to help the operation run smoothly with enthusiastic team members by providing exceptional service. This includes making an exceptional impression on every guest by engaging with our customers in a positive and friendly manner and giving the guest the best experience possible while providing safe and efficient service.
Responsibilities
- Ensures employees and guests are safe at all times.
- Operates vehicles in a safe manner to minimize the potential for accidents.
- Oversees the tracking of keys and vehicles throughout the garage.
- Handle guest complaints and escalate issues to their manager when appropriate.
- Ensures all team members are providing exceptional guest experiences to every guest by smiling at, greeting and helping every guest as they enter the garage.
- Maintains garage organization.
- Sets the tone for the workplace by keeping an upbeat attitude.
- Must be enthusiastic about the job, creating a positive environment for the team members and customers to enjoy.
- Communicate with other co-workers to inform each other of the organizational plan constructed when the shift is over.
- Successfully adhere to VPNE’s uniform guidelines.
- Leads the team by example to keep a professional work area.
Qualifications
Years of Experience: Previous valet experience preferred
Language Skills: Proficient in English both verbally and written
Requirements:
- Friendly and Outgoing
- Lead experience
- Able to smile during customer interactions
- Possess an upbeat personality, willingness to go the extra mile, and a strong work ethic
- Maintain uniform standards when on job premises
- Ability to read, write and verbally communicate in English
- Ability to run and move quickly
- Ability to organize cars efficiently
- Ability to stand for long periods of time
- Ability to safely operate vehicles and pass a driving test on a manual transmission vehicle
- Ability to lift a minimum of 50 lbs.
- Be at least 18 years of age
- Possess a valid Driver’s License in state of residency
- Be able to pass a criminal background check and RMV check
- Ability to create relationships with customers
- Be organized
- Clean driving record deemed insurable by VPNE's current insurance provider
Benefits:
- Paid weekly
- Medical, Dental, Vision
- 401K with company match
- Discount programs
- Short-term disability
- Accident insurance
- Life insurance
VPNE is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area. We are the parking and transportation business partner to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies. We promote growth from within and instill our company's family values in an ever-expanding business. Our employees are energetic, friendly, and proactive in helping VPNE build its brand.
Are you a dedicated professional who thrives in a fun, fast-paced, team-oriented environment? Are you interested in joining a community of employees who are spirited, driven, and diverse?
If so, park yourself at VPNE. We are a recognized leader in the hospitality industry, looking for people like you to help us drive our clients' business and build their brand. Apply today to jump-start your future!
