Operations Support Coordinator

This is a temporary, full-time, overnight position. 100% remote.

Summary:

The Operations Center at vRad provides world-class customer support to our clients by monitoring and facilitating the radiology workflow process (24/7) for hospitals, clinics and radiologists. To effectively meet this need, the Operations Support Representatives provide constant monitoring of incoming orders and images to ensure that all relevant clinical information has been submitted, complete data order entry as needed proactively and identify and/or trouble-shoot non-technical issues.

We play a crucial role in assisting doctors and technicians when additional information is needed or conference calls are required. To properly support these activities, a high volume of inbound and outbound phone calls will require professional, courteous and effective communication. Due to the nature of this business, multi-tasking, following procedure, extreme attention to detail, relationship management and a sense of urgency are required.

Essential Duties and Responsibilities:

• Monitor incoming orders and images to ensure that all necessary clinical information has been submitted (including image count verification)
• Perform outbound calls requesting missing images, orders, worksheets or other information requested by doctors
• Perform data entry of faxed orders
• Verify hospitals requesting service are covered at the time of request
• Answer inbound calls
• Coordinate conference calls for doctors/RNs/rad techs
• Identify and trouble-shoot issues (i.e. mismatched studies, etc.)
• Provide documentation of all study activity
• Other duties as assigned

Qualifications/Education:

• No experience required
• Excellent verbal and written communication skills required
• Strong sense of urgency and ability to multi-task
• Ability to work in a team environment as well as work independently
• Telephone etiquette skills are essential
• Medical background a plus
• Professional, courteous and respectful demeanor
• High level of attention to detail necessary
• Strong organizational and prioritization techniques
• Demonstrates sound judgment and decision making abilities
• Proficiency in a PC environment utilizing software/programs including Windows, Internet, Instant Messaging/Virtual Chat and general e-mail tools
• Ability to type a minimum of 30 wpm is required

Job Classification:

Sedentary- Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. A sedentary job involves sitting most of the time.