What are the responsibilities and job description for the Customer Care Lead position at VRC Companies?
Job Description
Job Description
Description :
Title : Customer Care Lead
Reports To : General Manager
Summary : This position is responsible for interacting with customers to provide information in response to inquiries about services and handling / resolving complaints.
Essential Functions :
- Train, explain tasks, and assist in the solution of customer problems.
- Answer incoming phone calls, faxes, emails and respond to customer requests.
- Identify and assess customer’s needs to achieve satisfaction.
- Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Go the extra mile to engage customers.
- Key in new box information for all accounts.
- Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.
- Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder.
- At the end of each month, responsible for storing the previous month’s files in VRC boxes.
- Work on special projects as required by the Customer Service Manager or General Manager as needs arise.
Requirements : Qualifications :
