What are the responsibilities and job description for the Release of Information Specialist / Medical Records *onsite in hospital position at VRC Companies?
Job Description
Job Description
Description :
The ROI Manager position with the Release of Information Team, interprets and responds to requests for protected health information. Ensures the privacy of the patient by safeguarding and protecting protected health information in the performance of duties. Fulfills release of information requests in an accurate and professional manner within timeframes established in contracted Service Level Agreements (“SLA”) with the customer. Adheres to customer policy and Vital Records Control Companies’ (“VRC”) policy, as well as state and federal regulatory guidelines surrounding the release of protected health information. Reproduces protected health information using a variety of technologies, including photocopiers, scanners and facsimiles. Performs data entry functions, utilizing \TRC’s ROT System, to log, monitor, and complete requests for information. Provides routine service to customers regarding release of information requests. Periodically, attends meetings and / or training to keep abreast of industry and regulatory changes affecting release of information functions.
- Oversee daily operations of ROI staff.
- Monitor the status of requests to ensure compliance with all SLA’s and State / Federal Regulations.
- Manage leadership team (supervisors / team leaders) to ensure effective / efficient processes.
- Act as escalation point for associate disciplinary actions, terminations, investigations, and performance management.
- Process all requests for release of information by locating and retrieving the corresponding protected health information in a timely and efficient manner and as directed by VRC policies and procedures. Safeguard and protect the patient’s privacy by verifying the requestor type and release requirements in accordance with HIPAA guidelines and VRC Policy.
- Evaluate department performance to ensure efficient / accurate completion of operational functions.
- Reproduce the requested information according to SLA timeframes and in accordance with the authorization and / or legal requirements (e.g., subpoena).
- Verify the accuracy and quality of reproduced work and data entry prior to providing information to the requestor. Ensure the work is performed in accordance with federal and state statutes.
- Generate cover letters, prepayment invoices and mail information to the requestor. Upon receipt of payment or prepayment form the requestor, finalize the request in the ROI System.
- Confirm staff members complete all required employee training including but not limited to HIPAA and ROI procedures as needed to maintain industry compliance.
- Stay up to date on industry trends : Stay up to date on industry trends and ensure best practices of ROI operations.
- Be willing to provide training to VRC sales staff for ROI procedures and processes as needed.
- Provide customer support for national client base when necessary.
- Communicate with stakeholders : Communicate effectively with authorized parties who are requesting confidential information, as well as with upper management and other stakeholders.
- Develop and manage relationships with external stakeholders : Work closely with external stakeholders such as healthcare providers and legal professionals to facilitate release of confidential information.
- Ensuring quality assurance : An ROI Manager should develop and implement quality assurance measures to ensure that all requests for confidential information are handled accurately and efficiently.
- Developing and implementing policies and procedures : Develop and implement policies and procedures for the release of information including the handling of sensitive and private data.
- Review, update, and create operational policy as needed.
- Perform other duties as assigned.
Requirements : COMPETENCIES :
