What are the responsibilities and job description for the IVR- Technical Lead/ Manager-Need local to NC or MO position at Vrddhi Solutions LLC?
Job Details
Position: IVR- Technical Lead/ Manager
Location: St Louis MO (or) Charlotte NC
*Only locals no relocation*
Experience: 10 years required
Candidate must show the DL copy on video at the time of submission
Job Description:
We are seeking an experienced Conversational IVR Manager to lead our transition froma legacy IVR system
IVR and Conversational AI, with a strong technical background and proven leadership skills.
Key Responsibilities:
- Lead the migration from legacy IVR systems to a conversational IVR experience.
- Manage a team of developers and engineers, ensuring the delivery of high-quality solutions.
- Collaborate with cross-functional teams to design, develop, and implement IVR solutions.
- Work with offshore vendors to ensure project milestones and deliverables are met
- Utilize the Avaya tech stack and Java programming to develop and integrate IVR systems.
- Monitor and analyze system performance, making necessary adjustments to improve efficiency and user experience.
- Stay up-to-date with the latest trends and technologies in IVR, Conversational Al, and related fields.
- Incorporate generative AI technologies to enhance the conversational IVR experience.
Qualifications:
- Bachelor's degree in any field; preference given to degrees in Computer Science, Information Technology, or related disciplines.
- 5-6 years of experience in IVR and Conversational AL.
- Strong knowledge and experience with the Avaya tech stack.
- Proficiency in Java programming.
- Experience in AI/ML, Natural Language Processing NLP), and Generative AI is a plus.
- Proven experience managing a team of at least 5 members.
- Experience working with offshore vendors is a plus.
- Proficiency in VXML, SCXML, CCXML, Avaya AEP, MPP, Nuance or Azure ASR or TIS,UniMRCP.
- Experience with platforms such asKore.AI, Google Dialogflow, Amelia, OneReach.ai,Yellow.ai, or similar for bot development.
- Proficiency in Python is a plus.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
