What are the responsibilities and job description for the AI Support Engineer position at VRK IT Vision Inc?
I hope you are doing great!
Please find the below JD and revert me back ASAP
Role : AI Support Engineer
Location : Mountain View CA and NYC (Hybrid)
Must have : : Proficiency in AI concepts , ETL , data wrangling Python , FAQs and runbooks
Please share experience profiles of 12 Years
- Expertise in AI and Related Technologies : Proficiency in AI concepts, approaches, tools, best practices, and recent advancements in the field.
- 3 - 5 years of experience in Python (or equivalent expertise)
- Experience in data wrangling and ETL.
- Excellent Communication Skills : Ability to provide clear, concise, and accurate information both in writing and verbally.
- Customer Service Orientation : Able to provide patient, friendly, and professional guidance or support.
- Technical Writing Skills : Capable of identifying gaps in support documentation and updating or creating clear, comprehensive FAQs and runbooks.
- Ability to Escalate : Knowledge of when and how to escalate issues to subject matter experts and ensuring follow-through until resolution.
- Ability to recommend packages, libraries, and tools for each of the phases of the model development life cycle or generative AI application development life cycle.
- Problem-Solving Abilities : Strong analytical skills to diagnose issues and provide effective solutions.
- Attention to Detail : Ability to track and document questions, statuses, resolutions, and feedback meticulously.
- Interpersonal Skills : Effective at guiding employees to the appropriate documentation, tools, or experts, and conducting follow-up to ensure issues are resolved.
- Organizational Skills : Well-organized to efficiently manage multiple inquiries, track statuses, maintain documentation, and collect user feedback.
