What are the responsibilities and job description for the ServiceNow_IT Service Management position at VRK IT Vision Inc.?
Competencies: Digital : ServiceNow_IT Service Management
Experience (Years): 6
Branch | City | Location:TCS - Dallas, TX
San Antonio,TX
Essential Skills: ITSM Analyst ? Deliver weekly status reports and a monthly retrospective report that includes:o Trend analysiso Insights on performance metrics? Analyze existing Key Performance Indicators (KPIs) to assess their relevance and effectiveness in measuring success.? Identify leading and lagging indicators related to process health.? Detect bottlenecks in existing processes.? Prioritize issues affecting workforce experience.? Analyze data specific to internal lines of business, functions, applications, and assignment groups.? Engage with the workforce through support channels (e.g., email, Slack).? Develop test plans for new capabilities related to business processes; conduct testing/validation as needed.? Create and update Jira stories based on findings.? Design process flows or modify existing ones as necessary.? Prepare data required for USAAs monthly governance routines.? Conduct compliance activities related to Incident & Request Management including control testing and updates.
Desirable Skills: ITSM Analyst ? Deliver weekly status reports and a monthly retrospective report that includes:o Trend analysiso Insights on performance metrics? Analyze existing Key Performance Indicators (KPIs) to assess their relevance and effectiveness in measuring success.? Identify leading and lagging indicators related to process health.? Detect bottlenecks in existing processes.? Prioritize issues affecting workforce experience.? Analyze data specific to internal lines of business, functions, applications, and assignment groups.? Engage with the workforce through support channels (e.g., email, Slack).? Develop test plans for new capabilities related to business processes; conduct testing/validation as needed.? Create and update Jira stories based on findings.? Design process flows or modify existing ones as necessary.? Prepare data required for USAAs monthly governance routines.? Conduct compliance activities related to Incident & Request Management including control testing and updates.
Keywords: ITSM Analyst ? Deliver weekly status reports and a monthly retrospective report that includes:o Trend analysiso Insights on performance metrics? Analyze existing Key Performance Indicators (KPIs) to assess their relevance and effectiveness in measuring success.? Identify leading and lagging indicators related to process health.? Detect bottlenecks in existing processes.? Prioritize issues affecting workforce experience.? Analyze data specific to internal lines of business, functions, applications, and assignment groups.? Engage with the workforce through support channels (e.g., email, Slack).? Develop test plans for new capabilities related to business processes; conduct testing/validation as needed.? Create and update Jira stories based on findings.? Design process flows or modify existing ones as necessary.? Prepare data required for USAAs monthly governance routines.? Conduct compliance activities related to Incident & Request Management including control testing and updates.
Experience (Years): 6
Branch | City | Location:TCS - Dallas, TX
San Antonio,TX
Essential Skills: ITSM Analyst ? Deliver weekly status reports and a monthly retrospective report that includes:o Trend analysiso Insights on performance metrics? Analyze existing Key Performance Indicators (KPIs) to assess their relevance and effectiveness in measuring success.? Identify leading and lagging indicators related to process health.? Detect bottlenecks in existing processes.? Prioritize issues affecting workforce experience.? Analyze data specific to internal lines of business, functions, applications, and assignment groups.? Engage with the workforce through support channels (e.g., email, Slack).? Develop test plans for new capabilities related to business processes; conduct testing/validation as needed.? Create and update Jira stories based on findings.? Design process flows or modify existing ones as necessary.? Prepare data required for USAAs monthly governance routines.? Conduct compliance activities related to Incident & Request Management including control testing and updates.
Desirable Skills: ITSM Analyst ? Deliver weekly status reports and a monthly retrospective report that includes:o Trend analysiso Insights on performance metrics? Analyze existing Key Performance Indicators (KPIs) to assess their relevance and effectiveness in measuring success.? Identify leading and lagging indicators related to process health.? Detect bottlenecks in existing processes.? Prioritize issues affecting workforce experience.? Analyze data specific to internal lines of business, functions, applications, and assignment groups.? Engage with the workforce through support channels (e.g., email, Slack).? Develop test plans for new capabilities related to business processes; conduct testing/validation as needed.? Create and update Jira stories based on findings.? Design process flows or modify existing ones as necessary.? Prepare data required for USAAs monthly governance routines.? Conduct compliance activities related to Incident & Request Management including control testing and updates.
Keywords: ITSM Analyst ? Deliver weekly status reports and a monthly retrospective report that includes:o Trend analysiso Insights on performance metrics? Analyze existing Key Performance Indicators (KPIs) to assess their relevance and effectiveness in measuring success.? Identify leading and lagging indicators related to process health.? Detect bottlenecks in existing processes.? Prioritize issues affecting workforce experience.? Analyze data specific to internal lines of business, functions, applications, and assignment groups.? Engage with the workforce through support channels (e.g., email, Slack).? Develop test plans for new capabilities related to business processes; conduct testing/validation as needed.? Create and update Jira stories based on findings.? Design process flows or modify existing ones as necessary.? Prepare data required for USAAs monthly governance routines.? Conduct compliance activities related to Incident & Request Management including control testing and updates.
