What are the responsibilities and job description for the ServiceNow Solution Architect position at VRK IT Vision Inc?
ServiceNow Solution Architect
Remote
- 12 years of experience working with the ServiceNow platform in multiple roles (Architect / Developer / Business Analyst etc.)
- Proven track record in independently managing end-to-end ServiceNow implementations for application suites ITSM, CSM & SPM
- Proven track record as a platform owner / lead for mid / large ServiceNow deployments for global organizations
- Minimum 5 years of experience with hands on experience in solution design, pricing, effort estimation, solution defense and drafting Statement of work .
- Strong understanding of ServiceNow versions, features and licensing models .
- Must have good communication and articulation skills with experience interacting with C-Suite stakeholders
- Experienced working in an onsite offshore model; managing offshore teams remotely.
- Must have experience in independently driving discovery, design and 'art of possible' workshops with customers and can identify and map business requirements against platform capabilities.
- Must have developer background and should be able to write scripts
- Strong domain expertise in two or more of the following areas :
- IT Service Management
- Customer Service Management
- Strong working knowledge on all the below ServiceNow application suites :
- ITSM
- Must be ServiceNow certified
- One or more Certified Implementation Specialist (CIS) certifications
- CMA / CTA will be preferred
