Inside Sales Specialist (Remote Florida)

This position is responsible for engaging with customers/prospective customers by phone to provide a positive customer experience while helping them “get in” the vehicle of their choice while identifying needs for and providing additional value-added products, and financing options. Employees will manage a pipeline of opportunities with a focus on increasing sales conversions while providing an exceptional customer experience.

Responsibilities

• Build customer relationships
• Accept inbound, customer-initiated calls from prospective customers via the phone queue
• Initiate outbound calls to sales opportunities that have been identified within SalesForce or through other opportunity pipelines.
• After the customer completes deposit transactions on the ecommerce platform, take ownership of the customer relationship to increase sales conversion rate and attachment rate of product or financing services.
• Actively listen to the customer and identify their specific needs and match products and services to their needs.
• As a Vroom Inside Sales Specialist, you are required to complete a paid 8-week, full-day, virtual training course that will walk you through our systems, best practices and providing exceptional customer service, among other topics. You must be willing and able to complete the training course with minimal disruptions before beginning your core job responsibilities.

Qualifications

• Active listening and empathy
• Providing an exceptional customer experience
• Track record of selling in a fast paced market-place
• Selling to customers within the parameters of fixed pricing
• Upselling to customers a range of enhancements and / or products
• Overcoming objections and hurdles to create a mutually beneficial sales for both Vroom and the customer
• Customer relationship building experience
• Selling experience either in-person or via phone
• Preferred B2C experience
• Demonstrated active listening and negotiation skills

Nice to Have

• Salesforce experience in a sales environment
• eCommerce sales experience
• Customer experience

Job Type: Full-time

Pay: From $12.80 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Evening shift
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Commission pay

Application Question(s):

• The schedule for this role is 1 pm-10 pm EST. Is this something you are comfortable with?
• Are you comfortable working on the weekends?

Education:

• High school or equivalent (Required)

Experience:

• Sales: 2 years (Required)

Work Location: Remote