What are the responsibilities and job description for the Food & Beverage Manager position at VSA Resorts?
Description : This key position contributes to the resort's success and guest experience by supervising SPLASH! and the Sonoran Market daily operations to ensure the highest quality standards are met. Assist in the development, implementation, and maintenance of quality standards. This position oversees employee on-boarding, training new hires and training existing employees, employee scheduling, ensuring team motivation and effective communication processes with fellow employees are being practiced. A key function of this role is to interact with guests to ensure a positive guest experience.About Us : Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery, booking, and stay. Like what Epic Pass did for the ski industry, or how Netflix replaced Blockbuster as a way for consumers to consume content easily, our mission is to develop next-generation travel programs delivering the best vacation experience for families to anticipate and enjoy, year after year. Vacatia is a VC-backed company headquartered in San Francisco with offices nationwide. Vacatia is a great place to work with the resources and support you need to find a long-term career fit.Located at the base of Camelback Mountain in Scottsdale, Arizona, Scottsdale Camelback Resort offers the prefect setting for guests to escape, unwind, and relax. Come join a team that focuses on achieving goals through teamwork, integrity, and pride. Learn more about Scottsdale Camelback resort by visiting our website : www.scottsdalecamelback.com (http : / / www.scottsdalecamelback.com / ) Requirements : Essential Duties and Responsibilities
- Supervises daily food outlet operations to ensure successful execution of all resort standards and completion of daily tasks and assignments
- Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks
- Maintain standards of food, beverage, and quality guest service.
- Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
- Proficiency with POS system
- Ensures that areas are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies
- Provides coaching, encouragement, and recognition to employees regularly
- Responds to guest concerns and escalates to leadership as appropriate
- Provides supervisory and administrative support for food and beverage operations including scheduling, payroll, time and attendance, inventory, ordering and receiving, and personnel related matters
- Monitors performance of staff, providing real time feedback and coaching
- Participates in recruitment process and selection of talent for the F&B staff
- Participate in performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
- Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and / or calling for repair
- Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
- Performs other duties as assigned by managementJob Requirements : The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he / she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
- High School diploma or GED, and 1 year of related experience.
- Minimum of 1 year of experience in food service leadership capacity
- Must be able to meet state age requirement to serve alcohol.
- Alcohol Awareness Training, Food safety and sanitation training
- Ability to grasp, lift, carry and / or transport up to 30 lbs.
- Ability to remain on feet for a prolonged period (10 hours), of time.
- Good communication essential with ability to listen effectively, to speak and write English clearly.
- Must be a motivated self-starter that takes the initiative to identify and undertake projects.
- Self-motivated, organized, fast and even-tempered.
- Strong attention to detail and ability to multi-task a must.
- Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
- Basic math skills (addition, subtraction, etc.) as they apply to cash handling
- Ability to identify, address and resolve conflict.
- Maintain good safety habits and report unsafe or hazardous conditions to management.
- Promote excellent guest relations
- Flexible schedule and must have availability to work days, nights, holidays and weekends.Benefits : Eligible after 60-90 days
- Medical
- Dental
- Vision
- Life
- 401k
- Quarterly Bonus
- Monthly Employee Appreciation
- Access to Resort AmenitiesDisclaimer : The Vacatia, Inc., subsidiaries, and affiliates is an equal opportunity employer. All decisions are based only on the individual's qualifications and ability to perform the work. An application must be completed for each position for which you are applying. Qualified and interested individuals may submit their application to Human Resources.The Scottsdale Camelback Resort reserves the right to modify this job description at any time, without notice. The specific requirements, duties and skills set forth in this job description are intended to be all-inclusive as of the date this document is prepared. However this job description may not contain all of the duties, physical requirements and skills that you may be asked to perform during the period of time you work at the Scottsdale Camelback Resort. Further, the job description is not a guarantee that you will perform any or all of these duties.Compensation details : 54000-55000 Yearly SalaryPIbc4c77afca83-29400-36981611
