Customer Account Leader

SUMMARY: The Customer Account Leader I is responsible for handling multiple customer accounts and providing customers with quality service based on civil aviation articles in accordance with the current technical data provided in the manufacturers’ Instructions for Continued Airworthiness, Services Bulletins, service letters, Airworthiness Directives, government and industry standard practices, and other data acceptable to or approved by the FAA.

DUTIES & RESPONSIBILITIES:Responsibilities include, but are not limited to:

• Managing repairs of multiple units for customer accounts through the shop and quoting customers through phone or email communication in a timely manner.
• Translating technical data from shop reports into quotations.
• Tracking each unit included in a specific client list to meet the advertised turn time.
• Quoting/RFQ items for customers.
• Cultivate and maintain strong relationships with aviation customers, understanding their MRO needs and providing proactive solutions.
• Serve as the main point of contact for customers, addressing inquiries, resolving issues, and ensuring timely and effective communication.
• Maintain recordkeeping for special pricing as it relates to the customer.
• Monitoring each unit included in a specific customer list to meet the advertised turn time.
• Maintain organized workstation.
• Handle proprietary documentation with care and confidentiality.
• Collaborate closely with internal teams, including operations, engineering, and quality assurance, to deliver high-quality MRO services and support.
• Be adaptable to the customers’ needs.
• Learn and retain all new service bulletins and AD’s that apply to each unit.
• Incorporate a sense of urgency in daily tasks and responsibilities, ensuring timely and efficient completion of objectives.
• Contract review of customer purchase orders.
• Developing organized customer purchase order folders to streamline document management and ensure accessibility of information.
• Other duties as assigned.

MINIMUM REQUIREMENTS:

• High School diploma/GED equivalent.
• 2-3 years of relevant/technical work experience.
• Basic computer operating skills.
• Strong communication, negotiation, and problem-solving skills.
• Ability to manage multiple customer accounts and deliver results in a dynamic MRO environment.
• Proficiency in CRM software, Microsoft Office Suite, and technical MRO tools (PowerBI).
• Basic math skills.
• Proven capability to prioritize tasks effectively and maintain a structured organizational approach.
• Possess adept teamwork abilities, fostering productive collaboration with colleagues.
• An established history of dependability and punctuality, with a track record of maintaining excellent attendance and reliability.
• Willingness to learn and take on new challenges.
• Foster a positive attitude even in challenging situations.

PREFERRED REQUIREMENTS:

• Associates degree in related field.
• 3 years of proven customer service experience.

OTHER:

• The selected applicant will be subject to a background check and drug testing.

VSE is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.

At VSE, we don’t just hire employees; we nurture careers and champion well-being. We understand that our success is driven by the people who make up our incredible team, and that’s why we’re committed to providing a workplace that goes beyond just a job-it’s a place where you can truly flourish. When you choose VSE, you’re choosing a company that prioritizes YOU.

Let us tell you why:
Time Off: Enjoy Paid Time Off to relax and recharge.

Family Support: We offer Paid Maternity Leave and Paid Bonding Leave, along with access to our Employee Assistance Program, ensuring your family’s well-being.

Education: Pursue your educational goals with Tuition Reimbursement for Undergrad, Technical, and Graduate Programs.

Financial Security: We offer a 401(k) and Employee Stock Purchase Plan to secure your financial future.

Healthcare: Your health is essential, and we provide Health, Dental, and Vision Care.

Flexible Spending: Take advantage of HSA, FSA, and Dependent Care plans for added flexibility.

Insurance: We've got you covered with Short-Term and Long-Term disability insurance.

Competitive Salaries: Your hard work is rewarded with competitive salaries. Ready to be part of a company that values you as much as your skills and expertise?

Join VSE and let’s take your career to new heights while ensuring your well-being every step of the way. Come grow with us. Your future begins here. Apply TODAY!