What are the responsibilities and job description for the Desktop Support Engineer position at vSecureLabs?
Hello
Please share your resume abharath@vsecurelabs.co, reach me 630-380-3187
Job Title: Desktop Support Engineer
Location: Mt Vernon, Indiana 47620
Duration : Longterm
Postions : 2
Technical/Functional Skills
- Knowledge of computer hardware
- Knowledge of SCCM/Intune
- Working technical knowledge of current protocols, operating systems, and standards.
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation and OEM guides.
- PC Imaging
Experience Required
- 2 years of providing deskside support
- Hands-on hardware troubleshooting experience.
- PC Data backup and restoration
- Worked as PC configuration technician
- Vulnerability remediation and patch management
- Infrastructure hands and feet support
Roles & Responsibilities
- End to End management of PC lease schedules.
- Warranty / Non Warranty Hardware Repair in coordination with Hardware Manufacturer.
- Operating System maintenance, patching, upgrades.
- Dealing with PC Vulnerability Mitigation issues through remote or Deskside visits
- End User Ticket triage and resolution.
- Hands and Feet Telepresence Support.
- PC config support
- Assists with configuration and testing of new hardware and software implementations.
- Install OS, updates, applications, images and other software to customer standards and requests as required. Configure and install components into customers PCs.
- Track computer equipment (by asset tag and serial number) by location.
- Responsible for the shipping / receiving of materials and equipment.
- Support for all executives
- Assist Lab Technicians as they facilitate with Lab Software/Hardware Vendors and Security teams on software installs, reinstalls, vulnerability mitigation, patching and upgrades.
- Install, replace or remove equipment, such as a router, server, switch, disk drive, memory, printers, etc.
- Troubleshooting equipment using local KVM (Keyboard, Video and Mouse) or PC, and enter commands according to detailed instructions and relay system responses. Or allow remote control.
- Willingness to provide support during off-hours or weekends for critical incidents
- Willingness to travel to another site located ~50 miles away for any critical issue resolution.
- Willingness to climb up to 6 feet ladders
- Willingness to drive to another customer location (~45 miles) to provide support if required.
Generic Managerial Skills
- Demonstrated experience in working with multiple vendors.
- Proven communication skills when working with other technical towers to work out issues.
- Strong leadership skills when troubleshooting across multiple platforms and working out technical issues
- Strong cultural awareness
Education
- High school / Diploma / Relevant technical certification
Thanks & Regards
Bharath Kumar
Senior IT Recruiter
abharath@vsecurelabs.co
630-380-3187
https://www.linkedin.com/in/bharath-akinapelli-5033181ba/
