What are the responsibilities and job description for the Software Support & Documentation Specialist position at VSI-Vertical Software Inc. - A Valstone Company?
Company Description
Vertical Software Inc. - a Valstone Company, is a leading provider of ERP software solutions for the Agribusiness Industry. Based in Peoria, IL, Vertical is known for their industry-leading ERP software, GrainTrac, which is the Standard of Excellence for Grain Accounting Software. Vertical Software also offers Scale Management Software, ScaleTrac, for Scale Ticketing & Truck Scale Automation.
Role Description
This is a full-time on-site role for a Software Support & Documentation Specialist at VSI-Vertical Software Inc. The Specialist will be responsible for providing customer and technical support, troubleshooting software issues, and creating documentation for software support processes.
Benefits
- 401k
- Flexible time off (FTO)
- Health
- Dental
Qualifications
- Customer Support and Technical Support skills
- Analytical Skills and Troubleshooting abilities
- Software Support expertise
- Experience in creating documentation for software support processes
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Knowledge of ERP software systems is a plus
- Associate degree in or equivalent professional experience.
Why Work for Vertical Software?
- Collaborative Culture: Join a supportive team where your ideas are valued, and collaboration fuels our success.
- Professional Growth: We invest in your growth through continuous learning opportunities, skill development, and career advancement.
- Work-Life Balance: Enjoy flexible schedules and a culture that prioritizes well-being and family.
- Industry Leadership: Be part of a company with a proven track record of success and a reputation for excellence in the industries we serve.
At Vertical Software, you won’t just build a career—you’ll help shape the future of an industry.