Director, Operations

Eye Doctor's Optical Outlets, a VSP Vision company, has been supporting the eye health of the central Florida community for more than 35 years. Our team is collectively dedicated to providing our patients with the highest level of customer service and quality eyewear at an affordable price. Offering a fun and inclusive work environment, you’ll know that you’re doing work that matters—helping people bring their best vision to life.

Responsible for the management and implementation of all iCare and Optical Outlets retail operations in current and future locations. The position will have broad responsibility directing a team, developing and managing processes, implimentations and systems related to iCare / Optical Outlets operations. Responsible for insuring retail execution is in line with brand image to maximize practice performance and profitability.

Accountable for the development, deployment, management, evaluation and consistent enhancement of a scalable operational platform including front and back-end IT systems, supply chain, inventory management, financial and operational reporting, training and implementation best practices

Responsible for the deployment of the operational platform in various retail formats

Direct the team responsible for the implementation and operational support/management of all iCare and Optical Outlets retail operational activities, taking overall accountability for the management and support of the workforce to ensure store locations operating in a designated area achieve set income and profit targets

Develop and manage the implementation of corporate strategies and follows up on operational performance, training and metrics for iCare and Optical Outlets retail practices to ensure operational stability

Accountable for achieving EBITDA targets which will be specified in the yearly business plan; monitors and comprehends the financial performance of the location using P&L statements; analyzes and manages financial results

Responsible for the identification, elevation, recommendation and implementation of cost savings strategies to drive profitability

Direct the team to achieve and maintain service goals, including customer service, quality, and labor sales targets; works closely with all sales representatives, merchandisers, and client locations

Lead the team that is responsible for the identification, documentation and distribution of new policies and procedures

Ensure updates are thoroughly understood and communicated by the iCare and Optical Outlets teams

Monitor and maintain all quality control records, to include ensuring quality assurance and loss prevention policies and procedures are being adhered to

Monitor performance of direct reports

Provide prompt and objective coaching and counseling; conduct performance reviews and recommend salary increases

Ensure effective communications are maintained within the units and externally

Inform employees of plans and progress; ensure employee discussions are conducted at regular intervals

Act as liaison to clients during operational performance reviews

Accountable to directing change and resolving area pertaining to the operational platform not meeting expectations.

Responsible for interviewing and hiring for open positions within the units ensuring that the most qualified candidates are selected.

Responsible for managing overall operations process to ensure company margins are met

Responsible for developing and implementing the approved annual operational plans for each unit

Serve as the single point of accountability for the performance of the operational business plan

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in related field or equivalent experience; Minimum of 2 additional years of experience related to functional area

Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports

Familiar with optical industry practices and procedures

Demonstrated experience from working with sales related training within the retail arena

A strong understanding of various different optical retail formats

Demonstrated understanding of the operational infrastructure needed for a large-scale organization including point of sales (POS) systems, reporting, finance, supply chain, inventory management and patient satisfactions

Exceptional communication skills with internal and external stakeholders

Strong business acumen including experience working with KPI’s and other performance metrics

Exceptional understanding of retail operations principles and their application in the retail environment

Proven experience managing external vendors, employees and products at multiple locations

Demonstrated ability to supervise and effectively communicate changes in the work place

Demonstrated ability to develop plans to accommodate growth

Demonstrated ability to analyze and improve work processes

Highly organized and ability to adapt to quickly changing priorities

Ability to work well with all levels of management, build partnerships and direct teams

Must be self-motivated and driven toward achievement of long-term goals

Must be able to develop, work against, and meet tight and aggressive deadlines and goals

Strong technical skills including proficiency in MS Excel and MS Word

Ability to travel 25% of the time

Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties

Work Location :

5709 Johns Rd

Tampa, FL

Salary Range : $140,000.00 - $150,000.00

#LI-DNI

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions.

Optical Outlets Benefits Package

To empower our employees and their families to achieve their human potential, we provide a benefits package with tools and resources to support all aspects of their health—physical, mental, emotional, and financial.

Here’s a quick overview of the standard benefits package.

• Medical and dental insurance
• Free vision care insurance and eyewear discounts
• 401(k) retirement plan with employer match up to 3.3%
• Paid vacation and holidays
• Life, accidental, and disability insurance plans
• EAP access for employees and family

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