What are the responsibilities and job description for the Manager, Optical Laboratory position at VSP Global?
Plan, organize, prioritize, and monitor workflow of various units as defined by the Lab Director. Ensure internal and external customer expectations are met and exceeded. Manage, train, and evaluate staff to achieve and maintain unit standards.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.
Assign, distribute, and monitor work of all assigned units to ensure consistent, accurate, and timely processing of lens orders and adherence to department standards
Analyze and report on operational methods, processes, equipment, and facilities in light of current operational needs and future strategic objectives
Develop unit budget and monitor unit expenses to ensure unit costs are within established levels
Develop, maintain, and monitor unit standards, processes, and procedures to ensure efficient, accurate, and measurable processing
Ensure achievement of unit service and production goals
Ensure effective communications are maintained within the unit and externally. Where appropriate inform employees as to plans and progress; conduct employee discussion sessions at regular intervals
Coordinate with other units/departments to facilitate special requests, resolve workflow or production issues
Monitor performance of direct reports; provide prompt and objective coaching and counseling; conduct performance reviews
Participate in the hiring and interviewing process for open positions within the unit ensuring that the most qualified candidates are selected
Develop and implement approved training plans to ensure employees receive appropriate information and instruction
Other duties as assigned
Job Specifications
Typically has the following skills or abilities:
Bachelor’s degree in related field or equivalent experience
Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports
In-depth understanding of order processing and customer service operations
Excellent verbal and written communication skills to develop and communicate procedures and plans and to communicate with business clients and staff
Proven problem-solving skills
Ability to analyze and modify work processes
Ability to regularly exercise discretion and independent judgment in the performance of job duties
#LI-OPTICS
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please
Salary Ranges: $73,500.00 - $131,250.00click here
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VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.
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As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
Salary : $73,500 - $131,250
