Part Time Optician 2

Job Summary

We are seeking a skilled Optician to help customers find the perfect eyeglasses and contact lenses. As a key member of our team, you will be responsible for providing exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction.

Main Responsibilities:

• Determine the reason for the patient's visit, identify lifestyle needs, and deliver recommendations for eyewear needs following the prescription given by their optometrist.
• Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction.
• Assist customers in the selection of frames and coordinate frames with optical measurements and prescription.
• Recommend specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial features.
• Take measurements, assist patients with adjustments and/or troubleshooting, and dispense eyewear.
• Ensure correct pricing and realistic delivery time quotes to patients.
• Provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members.

Requirements:

• One to two years of experience in a related field.
• If required by state: applicable state licensure or certification by a nationally recognized optician association as an optician.
• Working knowledge of MS Office package.
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify customer needs.
• Proven problem-solving, negotiating, and decision-making skills.
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines.
• Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.