Client Support Specialist

vState Filings boasts a rich legacy of over five decades of collective expertise in the corporate filings industry, catering to a diverse clientele comprising business operators, entrepreneurs, accountants, and legal professionals. Our company prides itself on its team of expert staff dedicated to supporting our clients’ diverse needs. With years of industry experience and specialized knowledge, we are committed to ensuring each client receives the highest level of service.

vState Filings works with clients nationally and globally, assisting individuals, entities, accounting and legal firms, and management companies with filing and maintaining corporate status across all 50 states and various international jurisdictions. We offer our services at a highly competitive price point, backed by our unwavering satisfaction guarantee.

The Role

As a Customer Support Specialist, you’ll be tasked with supporting our clients with managing legal entities, state filings, and other corporate compliance matters. You’ll manage the day-today relationships with our customers at corporations, law firms and small businesses to ensure we can support their needs and those of their clients.

What You’ll Do

·     Provide professional level customer service to our customers via web, phone and email communications.

·     Leverage your knowledge of vState’s product offerings to accurately initiate and fulfill orders that meet our customers’ needs.

·     Monitor and manage the full lifecycle of the order process and provide updates to clients as appropriate.

·     Research and follow through on state-specific requirements that are relevant to customer orders.

Talents You’ll Bring

·     2 years of work experience in sales, accounting, legal services, or similar area

·     Analytical ability with excellent verbal and written communication skills

·     Proficiency with technology tools such as Microsoft Excel and Word

Characteristics You’ll Have

·     Excellent organizational, multi-tasking and time management skills.

·     Attention to detail, sense of urgency, and commitment to accuracy.

·     Proven ability to handle sensitive and confidential information with discretion

·     Communication and collaboration skills to build effective relationships with colleagues and clients