What are the responsibilities and job description for the Release Analyst position at vTech Solution Inc?
JOB SUMMARY
Responsibilities:
Provides support, oversight, administration, and facilitation of changes that affect company's facilities, infrastructure, hardware, operating systems, database platforms, firmware, network, and software environments for 24/7 IT Operations. Ensure audit tracking, reliability, availability, correct functionality, system integrity, and risk mitigation in ERCOT’s IT Service Delivery model by coordinating, communicating, and recording changes to ERCOT’s non-development environments. [Coordinates & facilitates all company's Software, Hardware, and Infrastructure code and configuration changes.]
Essential Job Duties:
- Organize and facilitate effective release planning meetings.
- Managing release schedules, and/or key infrastructure initiatives across multiple applications.
- Planning, managing, and executing release cycles, including tracking release deliverables, functional/security test signoffs, and leading release efforts for non-prod and prod deployments.
- Prepare release plans for various applications, track and maintain them.
- Review release plans, change requests in release pipelines
- Coordinate release builds to the appropriate environments (Testing, Production, etc.)
- Perform data analysis using SQL for generating release metrics and scorecards
- Assist the team in establishing a consistent and predictable release cadence
- Standardization of release process across IT applications by working with various stakeholders
- Cross functional dependency management mapping for various releases and maintenance of the same
- Collaborate with release leads/managers to deliver a comprehensive plan and ensure delivery excellence across the application portfolio.
- Flexibility to work outside of business hours as needed to support release deployments.
- Providing support to the Change Advisory Board (CAB) as needed
Education:
- Bachelor’s degree in business, Computer Science, Engineering or related field or six years applicable experience is required.
- ITIL V4 certification (Preferred)
Work Experience:
- Minimum 3 years’ experience in IT Change and Release Management
- Minimum of five (5) years (more than degree requirements stated above) of progressively responsible experience in system integration processes
- Understanding of ITIL Best Practices in IT Service Management (Change/Release/Incident/Problem) Management
- Working knowledge with tools like Jira, Confluence, Service Now
- Cloud infrastructure knowledge/experience is a plus
- SQL/VB Scripting/Data Analysis knowledge is a plus
