Billing and Collection Representative

Company Description

vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.

We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.

We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame.

We have also successfully placed hundreds of candidates in the areas related to Information Technology, Engineering, professional, Scientific & Clinical, etc. for both our commercial and government clients.

1. Source: A recruiter sources candidates from various sources; the search starts from our proprietary database. Using advanced sourcing methods like social media, professional networking media, internal, and 3rd party job boards, we identify qualified candidates.

2. Validate: A recruiter validates the candidates’ experience and skill sets against our client’s position.

3. Initial Screening: Based on the position and the client’s work culture, the recruiter uses initial screening questions to determine the most suitable candidates.

4. Submit: the recruiter will submit to the technical team qualified candidates who have passed the initial screening.

5. Technical Screening: The technical team then prepares a matrix of the particular requirements and required experience for the position and using a list of questions and the results, re-validates the candidates’ technical skills.

6. Background Check: Administrative personnel will provide a detailed background check, as required, per client agreement.

7. On board: On successfully completing the above steps, the candidates are welcomed on board and assisted to ensure a smooth integration at the client’s location.

Job Description

Manager's Note:

· Requires critical thinking and highly analytical skill set w/ billing, accounts receivable and/or accounting background.

· Minimum of two (2) years’ experience in accounts receivable, accounts payable, billing or accounting.

· Utility experience preferred.

· Experience with CRM Billing and Collections functions preferred.

Description:

· Execute, analyse and take corrective action on a wide-range of daily, weekly and monthly Billing Control reports to ensure billing is accurate and on schedule for numerous 3rd party on-bill Billing Partnerships as well as off-bill paying customers.

· Identify & escalate disruption with daily transmission of inbound and outbound ITS Interface Files related to Enrolments, Cancellations, Adjusting Entries, ACH & Credit Card Processing.

· Identify discrepancies with individual transactions on daily Enrolment, Cancellation and Adjustment Interface Files utilizing thorough research and analysis. Identify resolution tactic and perform necessary actions to rectify the error.

· Process all Shut Off cancellations received from 3rd party Billing Partners.

· Collaborate with an extensive list of internal and external clients to resolve billing & payment discrepancies.

Responsibilities Including but not limited to:

· Lockbox provider, ACH Payment Processing Vendor, multiple 3rd party Billing Partnerships, Credit Card Payment Processing Vendor, Claims Dept., Customer Service Dept., QA/Training Dept., Accounts Payable, Accounting, Marketing, ITS, Vendors, and Customers.

· Process failed ACH & Credit Card Payments.

· Research billing/payment inquiries from customers. Identify the obstacle and take appropriate actions to rectify or escalate the issue.

· Manually calculate and apply Billing Adjustments and/or fill out Adjustment form and forward to 3rd party for manual adjustment.

· Fill out and request check refund requisitions.

· Perform in-depth investigation and resolve complex billing issues and inquiries.

· Generate correspondence to customers for all activities impacting enrolment/billing.

· Generates Enrolments, Cancellations and Adjustments as needed to correct account set up.

· Respond to 3rd party Billing Partner inquiries related to Enrolment/Cancellation/Adjustment concerns.

· Performs account set up maintenance to correct addresses, account #’s, premise #’s, names, billing frequency, payment methods, etc.

· Accurately tracks and document customers’ contacts.

· Identify and relay to management team various areas for improvement within the Billing processes.

· Be responsive and execute process improvements.

· Perform other duties as assigned

Additional Information

All your information will be kept confidential according to EEO guidelines.