What are the responsibilities and job description for the Project Manager - Customer Operations position at vTech Solution?
Education, Certifications / Licenses :
Required :
Bachelor's degree and 5 years of applicable experience
Preferred :
PMP Certification, working towards obtaining or approved equivalent which may include experience.
Related Work Experience :
Required :
Strong communication skills, verbal and written.
Manage projects independently with limited supervision. Manage all facets of multiple projects, in accordance with company's project management methodology. Manage the development and implementation process of a company's products and / or services. Coordinate departmental or cross-functional teams.
Manage project from initiation through implementation and delivery. Provide planning and direction on schedules and monitoring budget / spending. Guide projects thru to completion on time, with agreed upon scope, within budget meeting and / or exceeding quality standards.
Preferred :
Retail utility experience
Specific Skills & Knowledge :
Required :
Strong project management skills
Be highly organized and a good multi-tasker, take charge and know how to lead and be an effective communicator.
Ability to perform metrics creation, implementation, tracking and reporting for operational departments
Experience with operational or system requirements gathering. Specifically, soliciting, documenting and reviewing requirements through to approval with multiple business owners.
Ability to conduct trending and analysis to identify root causes and possible solutions
Computer literate; strong knowledge of Microsoft Office applications such as Project, Visio, Word, Excel, PowerPoint and Access
Ability to work with IT and manage Billing System enhancements by working with end users, defining scope of projects, define cost / benefit justification, define test plan, train end users, and document all processes for successful implementation
Entrepreneurial focused. Ability to do whatever is needed to get the job done. Big picture view of all processes.
Ability to lead by example.
Exceptional verbal and written communication skills; ability to communicate positively and professionally with customers, coworkers and vendors
Highly service and results-oriented.
Strong relationship management skills
Strong organizational and problem resolution skills
Ability to manage and complete multiple high priority projects and activities with strict time sensitive deadlines.
Ability to work independently under moderate supervision; ability to also operate effectively as a team player, even if located remotely
Ability to coordinate and manage multiple tasks with sensitive timelines
Preferred :
Demonstrated leadership, team-building and employee management skills
Contract and Vendor Management experience
An understanding of business processes and billing systems.
Working Conditions / Physical Requirements :
This position requires occasional travel (5-20%). The incumbent may be required to travel on occasion. Trips may require air travel and / or overnight stay away from home for one or more nights.
This position occasionally requires prolonged standing or walking
This position occasionally requires incumbent to reach above shoulder level
The position occasionally requires incumbent to bend, kneel, crouch or crawl
This position requires the ability to lift up to 10 pounds
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Project Manager - Customer Operations?
Sign up to receive alerts about other jobs on the Project Manager - Customer Operations career path by checking the boxes next to the positions that interest you.
