What are the responsibilities and job description for the Systems AdministratorNetwork Administrator position at Vtech Support?
Benefits : 401(k)
401(k) matching
Health insurance
Paid time off
Job Summary
We are seeking a knowledgeable Systems Administrator / IT Technician to join our team. As the Systems Administrator / IT Technician, you will be responsible for ensuring our computer systems, networks, and equipment are operating at peak performance. You will also handle all IT support requests and assist colleagues with their IT needs. Your role is vital to the smooth operation of our company and allowing us to reach our business goals. The ideal candidate has strong technical skills as well as excellent customer service and communication skills.
Responsibilities
Maintain computer hardware in working order
Set up employee workstations (computers, printers, routers, etc)
Install and configure software
Train colleagues in best practices in technology and how to use software and equipment
Assess security risks and ensure the security of networks and computer systems
Works with users via phone, email, and chat to solve problems or make adjustments and / or improvements
Keep detailed, accurate notes on work performed for internal auditing and client information
Qualifications
Bachelor’s degree in Computer Science or a related field is required
3-5 years previous experience as an IT Technician working at a Managed Service Provider preferred
CompTIA, Microsoft and other industry certifications preferred
Strong troubleshooting and analytical skills
Ability to work well as part of a team
Strong written and verbal communication skills
Understanding of data privacy and security
Ability to multitask and shift priorities while maintaining a friendly and calm demeanor
