CLOUD SERVICES MANAGER

• Posted on : Feb. 19, 2025

Job Description

CLOUD SERVICES MANAGER

Okemos Rd, Okemos, MI, USA

Full-time


Job Description

Develop and implement strategies to continue our growth, including new products for managed

hosting, infrastructure as a service, cloud (virtualization), websites, and other application services.

• Monitor performance to ensure service delivery exceeds service level goals (SLAs).
• Lead IXN’s teams: Operations, 911.net® Security Operations Center, sales/channels,


Marketing, and Customer Service.

• Maintain and improve the business processes:
• Sales, Maintenance, and Service Delivery Tracking Systems.
• Product Management.
• Problem/Issue, order tracking, help desk, incident, and configuration management.
• Continual improvement (plan, execute, analyze and synthesize issues, manage

problems, and apply root-cause analysis to make data-driven decisions/improvements).

• Exceptional customer service and operational excellence, especially in privacy & security.


REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE, & ABILITIES

• Bachelor’s degree, preferably in business, computer science, or a technical program.
• 4 years of experience leading teams that provide data hosting or SaaS.
• 2 years of experience in budgeting and project management.
• Working knowledge of CRMs, cloud services platforms, and security protocols.
• Experience in marketing, sales, and directing project managers of IT services.
• Excellent communication (verbal, written, and listening) skills.


Regards

VTekis