What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at VTI Specialized LLC?
Job Overview
We are seeking a highly organized and dependable Dispatcher to join our team. The ideal candidate will effectively manage driver schedules, ensure seamless coordination of loads, maintain communication with relevant departments, and play a key role in contributing to the efficiency of transportation operations.
Key Responsibilities
- Consistently check in with assigned drivers at least twice a day to ensure all operations are running smoothly.
- Monitor and respond promptly to emails to address inquiries, updates, or issues.
- Accurately enter new customers and brokers into the Management System.
- Maintain constant tracking of driver locations to ensure seamless dispatch operations.
- Enter load details into the Management System and dispatch assignments to drivers.
- Proactively plan backhauls for drivers by arranging these before current deliveries are completed.
- Complete load deliveries in the Management System accurately and in a timely manner.
- Verify all load details to ensure accuracy prior to billing.
- Collaborate with maintenance and safety teams to promptly address and resolve any arising concerns.
- Split loads as needed to meet scheduling or logistical requirements.
- Consistently attend scheduled shifts, maintain clear communication with the management team, and adhere to company expectations for attendance and reliability.
Qualifications
Required:
- High School Diploma
- At least 1 year of customer service experience
Preferred:
- College Degree
- Dispatch experience
- Previous experience in the transportation industry
Skills and Competencies
- Exceptional organizational and time-management skills
- Self-Motivated
- Strong communication abilities to interact with drivers, team members, and customers
- Proficiency in using management systems and other relevant tools
- Problem-solving skills to address scheduling and operational challenges
Why Join Us?
We value a professional and collaborative work environment where team members are encouraged to grow and succeed. This role offers the opportunity to play a critical part in enhancing operational efficiency within the transportation sector.
If you meet the qualifications and are ready to contribute to a dynamic team, we encourage you to apply today!
Job Type: Full-time
Pay: $17.00 - $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- On call
- Overtime
- Rotating weekends
Experience:
- Dispatching: 1 year (Required)
Ability to Commute:
- Indianapolis, IN 46218 (Required)
Ability to Relocate:
- Indianapolis, IN 46218: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $27