What are the responsibilities and job description for the Online Program Enrollment Specialist position at VTSU?
ONLINE PROGRAM ENROLLMENT SPECIALIST Grade 12
VSC UP –PAT Bargaining Unit Exempt
BASIC FUNCTION
Online Program Enrollment Specialists provide services primarily to recruit, evaluate, admit, and enroll qualified applicants to Vermont State University’s online programs.
CHARACTERISTIC DUTIES & RESPONSIBILITIES
• Disseminate informational materials to prospective students through audience-appropriate communications/presentations both virtually and through digital platforms.
• Conduct outreach to prospective students and respond to inquiries and requests for information in a timely manner via phone, email, and other digital communication tools. Input new and prospective student contact information and any necessary notes into CRM. Follow up with contacts and prospective students as outlined by communication plans.
• Review and evaluate applications and transcripts, including preliminary evaluation of transfer credits, interview prospective students, provide general admission and enrollment advisement with a designated prospective student population
• Manage an assigned population of students by type or academic interest and a recruitment plan including developing and maintaining relationships with schools and organizations, attend college fairs, classroom presentations and other recruitment events
• Assist in the planning, implementation, and evaluation of special online outreach events, including virtual open houses, regional events, counselor events, and other group visit opportunities.
• Assist with travel recruitment efforts for campus-based students, including attending college fairs, high school visits, and other off-campus events to engage prospective students as needed.
• Work with campus partners to support online program enrollment initiatives
• Collaborate with operations staff, academic department and admissions leadership to ensure smooth, positive, and transparent applicant to student experience.
• Keep abreast of current Vermont State University programs, policies and procedures.
SUPERVISION RECEIVED
General supervision is received from the Associate Director of Admissions/Team Lead.
MINIMUM QUALIFICATIONS
• Bachelor’s degree student personnel services or other appropriate discipline desirable, plus one to three years of relevant admissions experience, or a combination of education and experience from which comparable knowledge and
skills are acquired.
• Current, valid driver’s license and insurable driving record.
• Willing to work a flexible/non-traditional schedule.
• Willingness to travel
KNOWLEDGE, SKILLS, & ABILITIES
Knowledge:
• Strong knowledge of admissions operations; previous VSC experience desirable.
• Specialized knowledge and skills related to specific areas of responsibility.
• Commitment to developing own professional knowledge and the professional knowledge of team members regarding diversity, equity, inclusion and social justice and how it informs practices within area of expertise
Skills:
• Excellent customer service, public speaking and interpersonal skills required
• Strong planning, administrative and organizational skills
• Ability to deal effectively with high school students, parents, school counselors, students/faculty/staff/alumni, and others, requiring group speaking skills, individual interviewing/advising skills
• Knowledge of web-based CRM, preferably Slate
Abilities
• Demonstrated ability to support a diverse community and promote diverse perspectives, cultures and an inclusive environment
• Ability to use data-informed decision making to inform resource allocation, processes
and procedures.
Location: Remote or any VTSU location
This general outline illustrates the type of work which characterizes the job classification. It is not an all-encompassing statement of the specific duties, responsibilities and qualifications of individual positions assigned to the classification.
We encourage applicants with a demonstrated interest in building and supporting an inclusive, equitable, and diverse community at VSC.
Benefits Package
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Retirement Plan
- Tuition Waiver to Vermont State Colleges
- Tuition Waiver to UVM* for dependent children
- Employee Assistance Program
- Long Term Disability
- 14 Paid Holidays
- Medical, Personal, and Vacation Leave
Vermont State University is a part of the Vermont State Colleges System (VSCS). VSCS values individual differences that can be engaged in the service of learning. Diverse experiences from people of varied backgrounds inform and enrich our community. VSCS strongly encourages applications from historically marginalized and underrepresented populations. VSCS is an equal opportunity employer, in compliance with ADA requirements, and will make reasonable accommodations for the known disability of an otherwise qualified applicant. Please contact our HR office for assistance with accommodations at humanresources@vermontstate.edu.
NOTE: This job could be subject to a criminal background check. Any offer of employment may be contingent upon the satisfactory results of this check.
