Sales Floor Team Lead

Vuori, Inc is a company that redefines what athletic apparel looks like. Our products are built to move and sweat in but designed with a casual aesthetic to transition into everyday life.

We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression, and life. Our high-energy fast-paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm, and purpose…while having a lot of fun along the way.

Our goal is to be an outlet for opportunity and personal growth and success. As a Retail Store Floor Lead at Vuori, you will lead the retail sales team by example, forging connections with customers while communicating our brand values through insightful product knowledge and a happy, optimistic outlook.

You will encourage the team on how to maintain our standards in retail sales and customer experiences. The Floor Lead is a key part of the store leadership team and as such supervises the retail floor and takes initiative, delegates work, and is a go-to person.

Key Responsibilities

• Create an unforgettable customer experience:
• Work with the sales team to ensure each customer receives the best experience possible.
• Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
• Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
• Forge lasting relationships with customers by engaging with them about product details, new product, and replenishment and invite them to upcoming events.
• Be knowledgeable on what’s new and what’s selling well and shares with both the customer and team.
• Be the business:
• Leads the team on the day-to-day operations of the store when the Store Manager or Assistant Store Manager is not in.
• Motivates the sales team and achieves sales goals in a team-based commission environment.
• Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
• Leads the team in the completion of projects while keeping the focus on customer experience.
• Communicate inventory needs to support the business goal.
• Leadership/Ownership:
• Works with Retail Store Manager on daily maintenance, sales strategy, community, and team management to ensure the business runs smoothly and successfully.
• Leads the team in daily maintenance of the store including restocking product, maintaining visual merchandising, and cleaning.
• Utilizes the utmost responsibility, attention to protocol, and safety standards in closing/opening the store daily.
• Under the guidance of the Retail Store Manager, encourages employees to give 100%, adhere to punctuality, and role responsibilities at all times.

Qualifications

• Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day.
• Must be a leader in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational skills and follow-through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Eager to develop new skills and responsive to feedback.