Associate Field Application Engineer

Job Description

Job Description

Company Description

Associate Field Application Engineer

Are you ready to develop the future of retail?

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.

VusionGroup  is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

Job Description

As an Associate Field Application Engineer on the Application team, you will make a positive impact by being responsible for :

• Address and resolve challenges in assessing product readiness through comprehensive alpha and beta testing.
• Perform on-site analysis to diagnose and pinpoint root causes of technical issues.
• Ensure optimal conditions for testing and finalizing products, including environment setup and tool configuration.
• Participate in installing alpha and beta tests, ensuring consistent monitoring, troubleshooting, and delivering actionable feedback to R&D teams.
• Coordinate and facilitate technical installations by coordinating with customers, partners, Operations, and R&D teams.
• Ensure products are scalable and supportable post-launch, facilitating transitions from testing to full-scale deployment.
• Conduct on-site visits to troubleshoot beta test issues, ensuring timely resolutions and seamless operation.
• Provide regular project status updates and key insights to internal and external stakeholders, ensuring clear communication and transparency.
• Collaborate with support teams to assist with new product deployments, providing training and guidance as necessary.
• Escalate unresolved issues promptly, following internal protocols and addressing high-priority concerns effectively.
• Facilitate continuous feedback loops between customers and internal teams, ensuring customer feedback informs product iterations and improvements.

Qualifications

Qualifications we're looking for.

At least 2 years of experience as a Field Service Engineer, Application Engineer, Pre-Sales Engineer or Product Manager in the field of IoT devices, electronic consumer products or SaaS products.

Software : basic coding skills, scripting (e.g. Python), SQL knowledge, Log analysis (like Azure Kusto Query, Sumologic, Splunk) preferred.

Excellent verbal and written communication; ability to convey complex information clearly and understandably.

University of Applied Sciences or Higher Technical College (with experience) for engineering or equivalent experience.

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including :

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary : $500