What are the responsibilities and job description for the Solution Developer CRM position at Vuzix Corporation?
Vuzix Corporation is a dynamic company specializing in the design, manufacture and sale of smart glasses and augmented reality technologies and products for the enterprise and consumer markets.
Our products include wearable displays and computing devices offering a portable, high-quality viewing experience for applications in augmented reality, digital information, utility, and entertainment.
Job Summary
The Customer Solutions Engineer will be a technical subject-matter expert and customer escalation point for Vuzix products, services, and device technologies.
This individual works with key clients and Vuzix personnel to deliver resolutions in a timely manner and address advanced technical questions and concerns related to the integration, configuration, and use of Vuzix's products within the customer's environment.
Key Responsibilities
- Engage with customers to explain Android features, review logs, test wireless networking environments and Bluetooth connectivity, and exercise Android-based devices across software and components.
- Consult on Vuzix' custom SDKs, connectivity, speech services, video streaming, sensors, storage, navigation, and more.
- Provide technical support to sales team members and their customers, jointly and at times independently.
- Author articles and/or sample apps to add to our Vuzix product knowledge base.
- Attend customer implementations and industry conferences, showcasing how our products can make businesses more productive, collaborative, and innovative.
Requirements
- Bachelor's degree (BA/BS) required in Software Engineering, Electrical Engineering, Computer Science, Computer Engineering, or a technical field or equivalent practical experience.
- Sales Engineering experience (Creation & Delivery of Demos, Training, Presentations, etc.).
- Technical Solutions Sales (hardware/software combination) experience to enterprise market.
- Software Engineering.
- Implementation Services / Systems Integration.
- Project Management.
- Account Management (relational / customer success focused).
- Software / Hardware Device Interaction.
Preferred Qualifications
- Specific Smart Glasses solutions sales and deployment experience in the Enterprise market.
- Experience in troubleshooting, implementing, and supporting product lines of Java and/or Android based systems.
- Experience with Kotlin and Java for Android and in configuring the Android Operating System.
- Familiarity using Android Studio and Android SDK tools.
- Multilingual, preferably including Spanish.
- Possibility of remote work as long as you are willing to work EST hours.
