Receptionist

• Schedule patient appointments in accordance with departmental policies and procedures.
• Greet and check in patients for scheduled appointments as they arrive.
• Verify and update patient demographics and health insurance information and ensure information is
  current in all applicable systems.
• Verify patient health plan eligibility and document verification. Confirm that HVVMG is the
  assigned medical group for each patient.
• Confirm patient appointments scheduled for the next day.
• Assist patients with general inquiries and direct patients to appropriate staff members as deemed
  appropriate.
• Escalate patient concerns to department leadership as needed.
• Process referrals and ensure that appointments are scheduled in accordance with departmental
  policies and procedures.
• Communicate patient concerns and questions to clinical staff so they can be addressed during
  patient appointment.
• Ensure that workstation and clinic lobby is maintained cleaned and orderly.
• Be an active participant in department meetings and huddles.
• Document patient communication in patient's EHR and all other applicable systems/spreadsheets
  accurately, timely and in accordance with departmental policies, procedures and workflows.
• Collect co-payments in accordance with established organizational and departmental procedures.
  Open and close batches, complete the reconciliation process, and submit collected payments and
  documentation to appropriate staff on a daily basis.
• Perform other duties as assigned

• Education: High school diploma or equivalent.
• Experience: 1 year experience in a call center or health care customer service preferred.
• Skills: Ability to effectively communicate with individuals within all levels of the
  organization, patients, providers, vendors and others.
• Skills: Ability to utilize computers, computer software/applications, and Microsoft Office
  applications (Word, Outlook, Power Point, etc.) with basic to intermediate proficiency.
• Skills: Ability to utilize Electronic Medical Records (EMR), preferred.
• Skills: Strong problem-solving skills and a customer-focused attitude, Proficient in
  computer systems and software, including CRM tools.
• Skills: Strong communication and interpersonal skills.
• Skills: Bilingual, preferred.

The pay range for this position at commencement of employment is expected to be between $21.00 and $24.00/hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.