What are the responsibilities and job description for the DETAILING position at VW Audi of Chattanooga?
Qualifications
Other
Able and willing to work flexible hours. Able to receive and follow directions.
Physical Requirements
Bending, twisting and/or stooping
on a regular basis
Lifting
on a regular basis
Reaching and/or lifting overhead
on a regular basis
Grasping/grabbing with hands
on a regular basis
Expectations
General Expectations
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Job-Specific Expectations
Aid the Technicians with maintaining a clean and organized service department.
Maintain and clean the appearance of the general facilities.
Detail all cars, both new and used.
Wash cars and make sure they are cleaner when the customer left them at the dealership.
Handle requests courteously and quickly.
Greet outside customers quickly and in friendly and courteous manner.