What are the responsibilities and job description for the Automotive Service Advisor/Writer position at VW of Milwaukee North?
Job Summary
We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service and guidance regarding their vehicle maintenance and repair needs. This role requires a strong understanding of automotive repair processes and the ability to communicate effectively with both customers and technicians.
Duties
- Greet customers promptly and professionally, assessing their automotive service needs.
- Provide detailed explanations of services required, including brake repair, oil changes, tire service, and other maintenance tasks.
- Utilize mechanical knowledge to assist customers in understanding their vehicle issues and recommend appropriate solutions.
- Prepare service estimates and invoices accurately, ensuring transparency in pricing.
- Engage in upselling additional services that enhance vehicle performance and safety.
- Maintain accurate records of customer interactions, service history, and follow-up communications.
- Collaborate with technicians to ensure timely completion of services while maintaining high-quality standards.
- Address customer inquiries and concerns effectively to foster long-term relationships.
Experience
- Proven experience in automotive repair or related fields is preferred.
- Strong mechanical knowledge with familiarity in areas such as auto body repair, brake repair, oil changes, tire service, and auto estimating.
- Previous experience in service writing or customer service roles is a plus.
- Excellent communication skills with the ability to explain technical information clearly to customers.
- A proactive approach to problem-solving with a commitment to delivering outstanding customer experiences.
Join our team as an Automotive Service Advisor where your expertise will contribute to our commitment to quality service and customer satisfaction.
Job Type: Full-time
Pay: $60,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
Work Days:
- Rotating weekends
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Milwaukee, WI 53209 (Required)
Ability to Relocate:
- Milwaukee, WI 53209: Relocate before starting work (Required)
Work Location: In person
Salary : $60,000 - $100,000