What are the responsibilities and job description for the Part-time Front Desk/Office Coordinator position at VyFy Wellness Club?
Job Title: Part-Time Front Desk/Office Coordinator
Company: Vyfy Wellness Club
Location: 106 N Watterson Trail, Louisville KY 40243
Employment Type: Part-Time, Evenings and Weekends
About Us:
Vyfy Wellness Club, a division of MagnaWave, Inc., is a leader in the wellness industry, and has been voted the best place to work for two consecutive years. We are dedicated to promoting health and wellness through innovative services and products. Our team thrives on a culture of passion, growth, and commitment to excellence. We offer competitive benefits and a supportive work environment focused on employee well-being.
Job Overview:
We are seeking a motivated and outgoing Front Desk/Office Coordinator to work part time with our dynamic team. As the first point of contact for our clients, you will play a crucial role in ensuring a warm and welcoming experience. You will be responsible for managing the front desk operations, coordinating schedules, and ensuring our wellness staff stays on track. Your role will include upselling wellness products, managing customer check-ins and check-outs, and providing exceptional follow-up before and after appointments. This part-time role requires availability for evenings and weekends, specifically two Saturdays per month.
Key Responsibilities:
- Greet and assist clients with a warm and professional demeanor, ensuring a positive first impression.
- Manage the check-in and check-out process efficiently, ensuring a smooth experience for all clients.
- Coordinate and oversee the wellness staff's schedule to maintain operational efficiency.
- Upsell wellness products and services to clients, providing them with tailored recommendations.
- Follow up with clients before and after appointments to ensure satisfaction and encourage repeat business.
- Maintain accurate records in customer management software, with a preference for experience using Vagaro.
- Provide administrative support, including handling phone calls, emails, and other inquiries.
- Ensure the front desk area is tidy, organized, and well-stocked with necessary supplies.
- Work closely with the management team to implement and improve office procedures.
- Exhibit flexibility with scheduling, being available for evening and weekend shifts as required.
Qualifications:
- Proven experience in a front desk or office management role, preferably in the wellness or healthcare industry.
- Strong organizational skills with a keen attention to detail.
- Excellent communication and interpersonal skills, with a friendly and outgoing personality.
- Proficiency in customer management software; experience with Vagaro is a plus.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Passion for health and wellness with a desire for long-term employment in the field.
- Flexibility to work evenings and weekends as needed (two Saturdays per month required).
**This position is located at our VyFy Wellness Club location, 106 Watterson Trail, Louisville KY 40243. VyFy is a division of MagnaWave, Inc.
Part-time, 20-25 hours per week, primarily evenings & weekends (Saturdays)
