What are the responsibilities and job description for the Broadband Specialist position at Vyve Broadband?
Job Description
Job Description
Vyve Broadband is a leading broadband Internet provider serving rural communities across 16 states. Vyve Broadband offers a range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers including high-speed internet (up to Vyve Gig), digital HD video and voice services. For commercial customers, Vyve offers optical Ethernet, PRI and hosted voice services to the business community. Come Thrive with Vyve!
JOB SUMMARY : Under the general supervision, responsible for preventive and / or demand maintenance and repair of the hybrid fiber coax network (HFC) including all of its associated equipment in accordance with the company’s Engineering Standards. Perform maintenance while providing technical support for the Broadband Technicians (BT) on resolution of service related problems. On-call rotation required.
ESSENTIAL FUNCTIONS OF THE POSITION :
- May perform any or all of the following duties of the Broadband Rep / Associate / Specialist / Professional (BT-I, II and III and IV)
- Troubleshoot and repair basic distribution problems associated with RF, AC, DC portions of the forward and reverse plant
- Troubleshoot and repair basic problems associated with the optical portion of the forward and return plant
- Perform routine node optimization, balancing, aligning, and adjustment of components and equipment used to amplify and process signals
- On a regular basis test all HFC network components using test equipment including but not limited to signal level meters, volt-ohm meters, spectrum analyzers, optical power meter, leakage detector, OTDR and other related test equipment. Record and update documentation, compare findings in the field with existing documentation and adjust and repair accordingly
- Perform routine maintenance on standby power supplies in accordance with the preventative maintenance program and update all associated documentation
- Monitor, record, and repair signal leakage
- Comply with regulatory requirements. Compile data for inclusion in FCC and other regulatory reports
- Maintain accurate records including time worked, daily logs, gas sheets, as required; properly record all required information on data devices and / or work orders, surveys, referrals, etc.
- Operate communications device in accordance with company policies
- Communicate with appropriate departments to update progress during outage restoration and maintenance activities
- Operate Company vehicle in a safe and responsible manner. Clean, maintain, stock and secure assigned vehicle and equipment, in accordance with company policies
- Read and accurately interpret system / network design maps and simple schematics
- Adhere to industry specific, local, state and federal regulations, as applicable
- Know, understand and follow company policy
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Perform other duties as needed or assigned to meet customer expectations
PREFERRED QUALIFICATIONS
Skills / Abilities and Knowledge
Education High school Diploma or equivalent work experience
Related Work Experience
6 months Broadband Specialist (BBT III) or equivalent work experience
Certifications and / or Licenses
WORKING CONDITIONS
WE PROUDLY OFFER :
Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.
Powered by JazzHR
OB2rVigr26
