What are the responsibilities and job description for the Customer Account Specialist position at W.E. Hoban Company?
W.E. Hoban Company is looking for a Customer Account Specialist to join our team!
We are looking for an entry level Customer Account Specialist to join our team. This position provides outstanding customer service when interacting with our customers and coordinating with our Sales team and will also work closely with our Accounting Team.
Who Are We?
At W.E. Hoban Company, we operate three business units Green Bay Drop Forge, Cleveland Hardware and Fox Valley Forge across two locations: Green Bay, WI and Aurora, IL. For over 100 years, we’ve taken pride in being a premier custom forging manufacturer. In addition to forging, we excel in machining and assembly services, adhering to the highest quality standards, including ISO 9001:2015 and IATF certifications.
As a family-owned and operated business, our culture reflects a commitment to building strong connections—not just with our customers but with our employees as well. We are also deeply invested in modernization and technology to best support our future and our customers, ensuring we remain a leader in quality and innovation.
Why Work for W.E. Hoban Company?
Because believe in investing in our team. Here, you’ll find a supportive environment with opportunities for growth and professional development. As part of our team, you’ll contribute to projects that make a solid impact across industries while working alongside talented colleagues who share your drive for success.
If you’re looking to build your career in a company where your contributions are valued, and you can grow alongside a supportive team, we’d love to hear from you.
Enjoy the many benefits that we have to offer including, but not limited to:
- 10 Paid Holidays
- Paid Time Off
- Medical, Dental, and Vision Insurance
- Accident and Critical Illness Insurance
- Health Savings Account
- Company-paid Health Reimbursement Arrangement
- Company-paid Disability Insurance
- Company-paid Life Insurance
- 401k with a Company Match and Profit Sharing
- Tuition Reimbursement and Professional Development
- Referral Program
- Employee assistance program – counseling, financial assistance, legal assistance
Key Duties and Responsibilities:
- Maintain customer master data, contact information and certificate of insurance requirements
- Interact with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service
- Enter all purchase order activity: new contract review, preparation and confirmation of new orders, order expediting/change requests
- Use EDI customer portal, including entering orders and confirming shipping dates
- Prepare all customer invoices and generate statements
- Receive all incoming customer payments and complete collections
- Use knowledge of a specific product, service, or other assigned area of expertise ensures that appropriate actions are taken to resolve customers problems and concerns or forward to the appropriate staff
- Document customer interactions with details of inquiries, complaints, or comments
Required Skills and Abilities:
- Excellent communication skills
- Service-oriented and able to resolve customer grievances
- Proficient computer skills with the ability to learn new software
- Knowledge of, or ability to learn, product, service, or area of customer service specialization
- Experience with accounts payables and accounts receivables
Education and Experience:
- High school diploma or GED required
- Experience in a similar customer service or accounting role is preferred
Schedule:
Monday - Friday from 8a.m. - 5p.m.
W.E. Hoban Company is an affirmative action/equal opportunity employer.