What are the responsibilities and job description for the Assistant Guest Service Mgr FT position at W. Lee Flowers & Co?
Come grow with grocery at Kj’s Market! We’re not like other grocery stores – We Create Smiles! Plus, we’re family-owned and based in the Carolinas since 1922! Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment – We need YOU!
Benefits For Now And Your Future
Benefits For Now And Your Future
- Weekly Pay
- Paid Time Off
- Medical, Dental, Vision
- Short & Long-Term Disability
- Employee Assistance Program
- 100% Company Funded Pension
- 401K
- Maintenance of Guest Service Standards
- Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times.
- Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
- Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.
- Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.
- Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
- Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.
- Ensures all unused check lanes are blocked off when not in use.
- Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.
- 2. Training and Development of Front porch Hosts
- Provides training and direction to hosts not meeting the front porch standards.
- Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
- Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.
- 3. Sales, Cash and Invoice Accounting
- Prepare weekly cash report and accompanying documentation.
- Maintain sales related information.
- Process invoices and transfers as assigned.
- Process beer/wine payments.
- 4. Cash Related Activities
- Prepare bank deposits according to policy.
- Handle payroll check approval/cashing according to company policy.
- Ensure that an accurate daily cash count is completed.
- Process guest needs such as money orders, stamps, lottery tickets, etc.
- Process returned checks according to policy.
- 5. Cash Office Security
- Ensure the security of the cash office and store funds.
- Maintain accountability standards of cashier tills.
- Maintain supplies needed for front porch and cash office.
- 6. Cashier/Guest Service Clerk Performance Reports
- Monitor and analyze the Operator Activity Report.
- Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
- Perform all other duties as assigned by management.
- Friendly, outgoing personality.
- Ability to work well with others.
- Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
- Ability to read and understand information and direction.
- Knowledge of front porch operations.
- Ability to supervise hosts including training and development.
- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
- Effective communication and guest service skills.
- Must be at least 18 years old.
- Ability to stand for extended periods of time.
- Demonstrate successful use of math skills.
- Ability to work well with computers.
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